Senior Operations Manager Home Care

About the role

Azalea Home Care is seeking a hands-on Senior Operations Manager to lead day-to-day operations. This role ensures clients are staffed, caregivers are supported, schedules run smoothly, and issues are resolved before they grow.

Responsibilities

• Lead daily scheduling and staffing for home-based and facility-based client cases
• Ensure shifts are staffed, confirmed, monitored, and escalated when coverage risks arise
• Manage caregiver call-outs, coverage gaps, last-minute changes, and real-time staffing adjustments
• Hold scheduling accountable to coverage, advance confirmations, call-out response, overtime control, and client disruption metrics
• Serve as the operational bridge between intake, recruiting, onboarding, scheduling, EVV, billing, payroll, and care delivery
• Maintain intake-to-care from referral through caregiver matching, scheduling, start of care, and billing readiness
• Implement workflows, SOPs, handoff checklists, escalation protocols, and KPI tracking with leadership
• Act as escalation point for scheduling issues, caregiver reliability concerns, client/family complaints, and recurring breakdowns
• Carefully coordinate with billing and payroll to keep scheduling data, EVV records, visit confirmations, and exceptions accurate

Requirements

• 3+ years of relevant experience required; 3–5 years preferred in home care, home health, healthcare operations, healthcare staffing, or similar
• Experience with scheduling, staffing, caregiver coordination, client service, and daily operations
• Understanding of intake, onboarding, scheduling, EVV, billing, payroll, and caregiver communication in home care
• Experience managing call-outs, coverage gaps, urgent staffing needs, and client/family escalations
• Strong leadership, organization, problem-solving, decision-making, and communication skills
• Comfortable using data to manage performance and improve operations
• Experience with home care software, EVV, Medicaid, private duty care, facility staffing, or payer documentation preferred
• Hands-on, proactive, steady under pressure, and comfortable stepping into operational details when needed

Qualifications

• Comfortable using data to manage performance and improve operations
• Experience with home care software, EVV, Medicaid, private duty care, facility staffing, or payer documentation preferred
• Hands-on, proactive, steady under pressure, and comfortable stepping into operational details when needed

Benefits

• Health, dental, and vision insurance
• 401(k)
• Paid time off
• Lifetime career growth path
• Supportive culture
• Direct executive access

Pay

Base Salary: $75,000–$85,000, based on experience
Performance Bonus: Target $10,000, stretch up to $15,000 annually

Schedule

Monday–Friday; occasional urgent client-care support

Growth Opportunity

Growth path to Director of Operations as Azalea scales, helping build scheduling, SOP, KPI, EVV, and cross-department systems.

Compensation & Benefits

Base Salary: $75,000.00 - $85,000.00 per year

Bonus Structure Includes
Bonus eligibility is tied to:
- 95%+ shift coverage
- Fewer caregiver call-outs and no-shows
- Improved caregiver reliability and retention
- Timely start of care for new clients
- Completed handoffs between key departments
- EVV and documentation readiness before billing deadlines

What Success Looks Like

• 95%+ of shifts are consistently covered
• Same-day call-outs are handled quickly with minimal missed care
• Routine new clients begin care within 48–72 hours after intake, authorization, care requirements, and scheduling needs are complete
• Caregiver reliability, communication, and retention improve
• Required handoffs, EVV exceptions, and operational documentation are completed on time
• Leadership is pulled into fewer routine operational fires

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About Azalea Home Care

Azalea Home Care is a locally owned and operated private duty home care provider serving the Atlanta metro area and surrounding counties. Rooted in our belief of “our family caring for yours,” we are proud to be recognized for our commitment to quality and service, including being named Best of Georgia and Best of Gwinnett, reflecting the trust we’ve built within the communities we serve.

We specialize in providing personalized home care and care management for seniors and individuals with disabilities, offering services such as personal care, post-surgical support, Alzheimer’s and dementia care, assistance with daily activities, and more.

What sets us apart is our focus on building a strong, reliable team. We prioritize consistency in scheduling, clear communication, and creating an environment where our staff feels supported and set up for success. Our goal is to create a workplace where team members can grow, take ownership, and be part of a company that is actively scaling and improving.

At Azalea Home Care, you’re not just filling a role you’re helping shape how care is delivered, impacting the community and how the organization grows.

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.

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Flexible work schedule

In 2014, there were nearly 1.8 million caregivers working in the U.S., with the potential to create 500,000 more jobs by 2024. (Source: Value of Home Care Report)

Being part of the family

Over the last five years, the home care industry has grown by more than 50%, and is projected to increase as demand grows. (Source: Value of Home Care Report)

Career advancement in a growing field

Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. (Source: Value of Home Care Report)

Opportunity to help seniors and people with disabilities stay at home

In a recent survey of more than 72,000 caregivers, the overall job satisfaction rating was 9.03 out of 10 – higher than previous years. (Source: Home Care Pulse)