Senior Operations Manager - Health Insurance Plan Subrogation

What You Will Own

Drive Performance & Outcomes
Prioritize work that maximizes value and recovery impact, not just volume
Manage workload, case distribution, and team capacity to optimize results
Make real-time tradeoff decisions across urgency, complexity, and value

Build a High-Performing Team

Lead and develop a team of 15+ recovery, case development, and legal support professionals
Set a clear performance bar and ensure every team member understands what success looks like
Coach individuals to improve capability, confidence, and consistency
Address performance gaps quickly, directly, and with clear action plans, including formal performance management when needed
Build a culture of ownership, accountability, urgency, and continuous growth

Improve How Work Gets Done

Identify breakdowns in workflow, prioritization, and execution—and fix them
Implement structure and operating discipline that improves consistency and predictability
Partner with leadership to improve yield, speed, and execution quality
Ensure new hires ramp quickly with the tools, clarity, and support required to perform

Partner Across Functions

Partner closely with Client Success, Finance, Legal, and Operations
Enablement to ensure alignment on priorities and performance
Surface risks, trends, and opportunities that require cross-functional action
Ensure operational decisions reflect both client expectations and financial impact

What Success Looks Like

• Teams consistently meet or exceed budgeted recovery and performance targets while improving case progression
• Faster ramp time from training to full production, increasing overall team capability
• Reduced need for oversight through clearer ownership and execution discipline
• A team that operates with focus, urgency, and accountability

What You Bring

• 7+ years of progressive experience in high-volume, case-driven health plan claims environments, including subrogation, claims management, insurance, revenue cycle management, or payment integrity, with demonstrated advancement in scope and responsibility
• 5+ years leading multiple concurrent teams or functional areas (20+ total employees) in a metrics-driven, performance-based environment, with responsibility for balancing priorities, resources, and performance across workstreams
• Demonstrated ownership of productivity, quality, and financial or recovery-based outcomes across multiple teams or functions, including contribution to forecasting, capacity planning, and performance against revenue or cost targets
• Proven ability to design and optimize operating models, manage capacity planning at scale, and drive continuous improvement across teams or functions
• Deep expertise in claims management and recovery workflows, with ability to identify gaps, influence process design, and implement scalable solutions across the organization
• Advanced analytical skills with ability to synthesize complex data, build business cases, and influence senior leadership decision-making
• Proven ability to coach, develop, and elevate high-performing individual contributors, and drive a high-performance culture across multiple teams

Compensation

The annual base salary for this position is approximately $120,000-130,000, with final compensation determined based on the candidate's experience, qualifications, and overall fit for the role.

How You Lead

• Outcome-driven—focused on results, not activity
• Bring structure and clarity to fast-moving environments
• Comfortable addressing performance directly and constructively
• Continuous improvement how work gets done without overcomplicating it
• Raise the bar and help others perform at a higher level

Who is Intellivo?

As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology, Intellivo accelerates the identification of reimbursement opportunities while completely eliminating the need to fill information gaps through ineffective and burdensome outreach to plan members. With almost a 30-year history of excellence, Intellivo proudly serves more than 200 of the country’s largest health plans.

Why work for Intellivo?

• Amazing Team Members – Intellivators!
• Medical Insurance
• Dental & Vision Insurance
• Industry leading health & wellness benefits
• 401(K) retirement plan
• Competitive Paid Time Off
• And More!