Healthcare Provider, Business Operations - Senior Manager

About the role

Specialty/Competency: Operations Strategy
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 80%

Responsibilities

• Advise clients on their most complex technology strategy problems using the latest frameworks, methodologies, and technologies
• Build technology solutions using AI and other platforms to enable outstanding client outcomes
• Lead large, multi-year transformation workstreams with structured planning, governance, and high-quality delivery, managing complex project activities including issue resolution, dependency management, and executive reporting
• Shape solution design and transformation strategies across multiple healthcare administrative domains (e.g., finance, HR, supply chain), leveraging deep expertise and a strong understanding of provider operations, business case development, and process improvement
• Oversee change management and user adoption through readiness assessments, stakeholder engagement, communications, and training, while building trusted relationships and aligning diverse clinical, operational, and functional teams
• Guide, coach, and develop Managers and Senior Associates to strengthen delivery capabilities, functional expertise, and overall team performance
• Drive business and practice development by shaping pursuit content, developing proposals, owning initiatives like internal tool creation or AI-enabled accelerators, and identifying growth opportunities during delivery
• Support client decision-making and transformational outcomes by applying data analysis, benchmarking, structured problem-solving, capturing lessons learned, codifying industry standard practices, and contributing to internal knowledge and offering evolution

Requirements

• Bachelor’s degree
• At least 7 years of consulting and/or healthcare provider industry experience, with at least 4 years leading teams, major workstreams within business, or technology-enabled transformation programs
• Understanding and experience executing the software development lifecycle in large enterprise
• In-depth technical experience with enabling platforms such as Oracle, Workday, or UKG, and understanding of how they support provider operational processes.

Qualifications

• Master’s degree preferred
• Core Technology Strategy Skills: Understanding of foundational IT domains (infrastructure, cloud, applications, data, cybersecurity); Experience with IT cost analysis, operating model design, sourcing strategies, or portfolio analysis; Knowledge of enterprise architecture concepts and common architecture frameworks; Experience assessing IT capabilities and identifying gaps to better align technology with business needs; Experience supporting IT governance, process design, and role clarity within modern operating models
• Digital & AI Strategy Skills: Experience using GenAI / Agentic tools for analysis, research, or workflow automation; Exposure to AI strategy, governance, responsible AI, or AI adoption frameworks; Experience contributing to digital transformation roadmaps by integrating customer needs, data insights, and technology enablers; Experience supporting workforce strategy initiatives including skill assessments and capability-building plans; Experience supporting technology-enabled change management, including stakeholder engagement and adoption planning
• Provider Business Operations Skills: Experience leading multi-disciplinary functional transformation for healthcare providers; Experience influencing pursuit strategy, shaping win themes, developing competitive proposal content, or supporting solution design for provider clients; Familiarity with financial management, performance tracking, and project financials; Experience with automation, analytics, or AI-enabled approaches that enhance delivery quality and efficiency; Substantial functional depth in at least one provider administrative domain (e.g., finance, HR, supply chain, workforce, shared services) and broad exposure to others; Proven ability to lead workstreams, manage cross-functional teams, and drive high-quality execution in complex environments; Proven communication, facilitation, and executive presentation skills; Demonstrating the ability to coach teams and foster a high-performing, collaborative culture; Applying functional and technical depth and cross-functional insight to help clients modernize operations, improve performance, and align business and technology capabilities to their strategic goals

Skills

• Craft and convey clear, impactful and engaging messages that tell a holistic story
• Apply systems thinking to identify underlying problems and/or opportunities
• Validate outcomes with clients, share alternative perspectives, and act on client feedback
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations
• Deepen and evolve your expertise with a focus on staying relevant
• Initiate open and honest coaching conversations at all levels
• Make difficult decisions and take action to resolve issues hindering team effectiveness
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements

Benefits

PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Pay

The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

Schedule

Full-time

Equal Opportunity Employer

PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.