Healthcare Provider, Business Operations - Senior Manager

About the role

Specialty/Competency: Operations Strategy
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 80%

Responsibilities

• Advise clients on their most complex technology strategy problems using the latest frameworks, methodologies, and technologies
• Build technology solutions using AI and other platforms to enable outstanding client outcomes
• Lead large, multi-year transformation workstreams with structured planning, governance, and high-quality delivery, managing complex project activities including issue resolution, dependency management, and executive reporting
• Shape solution design and transformation strategies across multiple healthcare administrative domains (e.g., finance, HR, supply chain), leveraging deep expertise and a strong understanding of provider operations, business case development, and process improvement
• Oversee change management and user adoption through readiness assessments, stakeholder engagement, communications, and training, while building trusted relationships and aligning diverse clinical, operational, and functional teams
• Guide, coach, and develop Managers and Senior Associates to strengthen delivery capabilities, functional expertise, and overall team performance
• Drive business and practice development by shaping pursuit content, developing proposals, owning initiatives like internal tool creation or AI-enabled accelerators, and identifying growth opportunities during delivery
• Support client decision-making and transformational outcomes by applying data analysis, benchmarking, structured problem-solving, capturing lessons learned, codifying industry standard practices, and contributing to internal knowledge and offering evolution

Requirements

• Bachelor’s degree
• At least 7 years of consulting and/or healthcare provider industry experience, with at least 4 years leading teams, major workstreams within business, or technology-enabled transformation programs
• In-depth technical experience with enabling platforms such as Oracle, Workday, or UKG, and understanding of how they support provider operational processes.

Qualifications

• Master’s degree preferred
• Understanding of foundational IT domains (infrastructure, cloud, applications, data, cybersecurity)
• Experience with IT cost analysis, operating model design, sourcing strategies, or portfolio analysis
• Knowledge of enterprise architecture concepts and common architecture frameworks
• Experience assessing IT capabilities and identifying gaps to better align technology with business needs
• Experience supporting IT governance, process design, and role clarity within modern operating models
• Experience using GenAI / Agentic tools for analysis, research, or workflow automation
• Experience contributing to digital transformation roadmaps by integrating customer needs, data insights, and technology enablers
• Experience supporting technology-enabled change management, including stakeholder engagement and adoption planning
• Experience leading multi-disciplinary functional transformation for healthcare providers
• Familiarity with financial management, performance tracking, and project financials
• Experience with automation, analytics, or AI-enabled approaches that enhance delivery quality and efficiency
• Substantial functional depth in at least one provider administrative domain (e.g., finance, HR, supply chain, workforce, shared services) and broad exposure to others
• Possessing proven communication, facilitation, and executive presentation skills
• Proven ability to coach teams and foster a high-performing, collaborative culture
• Applying functional and technical depth and cross-functional insight to help clients modernize operations, improve performance, and align business and technology capabilities to their strategic goals

Skills

• Craft and convey clear, impactful and engaging messages that tell a holistic story
• Apply systems thinking to identify underlying problems and/or opportunities
• Validate outcomes with clients, share alternative perspectives, and act on client feedback
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations
• Deepen and evolve your expertise with a focus on staying relevant
• Initiate open and honest coaching conversations at all levels
• Make difficult decisions and take action to resolve issues hindering team effectiveness
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements

Benefits

PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Pay

The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

Schedule

All hired individuals are eligible for an annual discretionary bonus.

Location

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage: https://pwc.to/us-application-deadlines

EEO Statement

PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Workplace Accommodations

We respect and value your race; color; religion; sex (including pregnancy, sexual orientation, and gender identity); national origin; age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. If you need a reasonable accommodation due to a disability during the application or interview process, please let us know. We will do our best to accommodate your requests. Please visit the following link for more information: https://pwc.to/workplace-accommodations