Healthcare Provider, Business Operations - Senior Manager

About the role

Specialty/Competency: Operations Strategy
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 80%

Responsibilities

• Advise clients on their most complex technology strategy problems using the latest frameworks, methodologies, and technologies
• Build technology solutions using AI and other platforms to enable outstanding client outcomes
• Lead large, multi-year transformation workstreams with structured planning, governance, and high-quality delivery, managing complex project activities including issue resolution, dependency management, and executive reporting
• Shape solution design and transformation strategies across multiple healthcare administrative domains (e.g., finance, HR, supply chain), leveraging deep expertise and a strong understanding of provider operations, business case development, and process improvement
• Oversee change management and user adoption through readiness assessments, stakeholder engagement, communications, and training, while building trusted relationships and aligning diverse clinical, operational, and functional teams
• Guide, coach, and develop Managers and Senior Associates to strengthen delivery capabilities, functional expertise, and overall team performance
• Drive business and practice development by shaping pursuit content, developing proposals, owning initiatives like internal tool creation or AI-enabled accelerators, and identifying growth opportunities during delivery
• Support client decision-making and transformational outcomes by applying data analysis, benchmarking, structured problem-solving, capturing lessons learned, codifying industry standard practices, and contributing to internal knowledge and offering evolution

Requirements

• Bachelor’s degree
• At least 7 years of consulting and/or healthcare provider industry experience, with at least 4 years leading teams, major workstreams within business, or technology-enabled transformation programs
• Understanding and experience executing the software development lifecycle in large enterprise
• In-depth technical experience with enabling platforms such as Oracle, Workday, or UKG, and understanding of how they support provider operational processes.

Qualifications

• Master’s degree preferred
• Core Technology Strategy Skills: Understanding of foundational IT domains (infrastructure, cloud, applications, data, cybersecurity); IT cost analysis, operating model design, sourcing strategies, or portfolio analysis; Enterprise architecture concepts and common architecture frameworks; Assessing IT capabilities and identifying gaps to better align technology with business needs; Supporting performance management through KPIs/OKRs, dashboards, and governance processes; Supporting IT governance, process design, and role clarity within modern operating models
• Digital & AI Strategy Skills: Experience using GenAI / Agentic tools for analysis, research, or workflow automation; Exposure to AI strategy, governance, responsible AI, or AI adoption frameworks; Contributing to digital transformation roadmaps by integrating customer needs, data insights, and technology enablers; Experience supporting workforce strategy initiatives including skill assessments and capability-building plans; Experience supporting technology-enabled change management, including stakeholder engagement and adoption planning
• Provider Business Operations Skills: Experience leading multi-disciplinary functional transformation for healthcare providers; Experience influencing pursuit strategy, shaping win themes, developing competitive proposal content, or supporting solution design for provider clients; Familiarity with financial management, performance tracking, and project financials; Experience with automation, analytics, or AI-enabled approaches that enhance delivery quality and efficiency; Substantial functional depth in at least one provider administrative domain (e.g., finance, HR, supply chain, workforce, shared services) and broad exposure to others; Proven ability to lead workstreams, manage cross-functional teams, and drive high-quality execution in complex environments; Demonstrating the ability to coach teams and foster a high-performing, collaborative culture; Applying functional and technical depth and cross-functional insight to help clients modernize operations, improve performance, and align business and technology capabilities to their strategic goals

Skills

• Craft and convey clear, impactful and engaging messages that tell a holistic story
• Apply systems thinking to identify underlying problems and/or opportunities
• Validate outcomes with clients, share alternative perspectives, and act on client feedback
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations
• Deepen and evolve your expertise with a focus on staying relevant
• Initiate open and honest coaching conversations at all levels
• Make difficult decisions and take action to resolve issues hindering team effectiveness
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements

Benefits

PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Pay

The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

Schedule

All hired individuals are eligible for an annual discretionary bonus.

Location

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage: https://pwc.to/us-application-deadlines

EEO Statement

PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers that will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Workplace Accommodations

If you need a reasonable accommodation due to a disability during the application or interview process, please contact us at recruitment@us.pwc.com.