Senior Operations Manager (East)

Amerit Fleet Solutions, one of the leading fleet maintenance companies in the U.S., is seeking an experienced, inspired and mission-driven Senior Operations Manager to join our growing team! The Senior Operations Manager (SOM) is responsible for overseeing service operations predominantly in the East Coast Region. This is single customer focus that involves a multi-faceted approach to maintenance, customer service and account management. The SOM will have a strong background in operations as well as maintenance/fleet management. The scope of responsibilities will be the management and oversight of fleet managers, technicians and local administrators, across multiple regional sites. The SOM will oversee the day-to-day operations for the entire East Coast. The SOM will coordinate items like billing inquiries, monthly close out, reporting monthly metrics such as PM/DOT and other KPI data, to include SLA’s, EHS and safety for the region. The SOM will be a direct conduit for all customer inquiries and feedback, to include monthly surveys, as well as host weekly and monthly meetings. Candidates should have a strong and diverse background in Class A equipment. We are looking for an experienced self-starter with excellent leadership and communication skills. Success will be based in uptime and readiness of the customers assets, an outstanding safety and quality record, EHS compliance, data management, communication, problem solving as well as staffing and overall business performance. Compensation Competitive Salary Pay - Paid weekly, every Friday! Salary range $120,000-130,000 plus annual performance-based bonus incentive. The benefits of belonging - what’s in it for you? Competitive salary pay - paid weekly, every FridayFull benefits within 30 daysMedical, dental, vision, prescription drug coverage, life insurance, disability insurance401(k) match programUnlimited vacation, paid holidays, and sick timeCommitment to your safety through boot and prescription safety glasses reimbursementCareer and learning development with an extensive training program through our Amerit UniversityEmployee referral program, up to $500 bonusASE certification program with fee reimbursement and bonusEmployee recognition platform that includes opportunities to redeem points for merchandiseEmployee Assistance Program (EAP)24/7 nurse triage lineEmployee discounts on cell phone service and entertainment ticketsEmployee resource groups (ERGs) that foster inclusionWellness and fitness programs through our providers What the role looks like Ensure consistent delivery of customer KPIs/SLAs day to day service levels, communication, system updates, as well as customer experience, quality, and compliance measuresResponsible for the operations lead of your team and for the delivery of the overall metrics & quality targetsProactively partner with key client contacts fostering healthy business relationship in line with client expectationsDay to day system updates and site reporting to ensure productivity units are being scheduled, work is being performed timely, and customer business units are aware of the status of all equipmentProactive planning and scheduling or repairs, communication for down or out-of-service assets, as well a parts and inventory management across the footprintAbility to build partnerships and manage suppliers and third-party service vendors in support of parts, repairs, warranty work or specialty workResponsible for the development of the operational talent pool by optimizing the skills of the existing team, in partnership with our internal EHS, safety and training departmentsHave a well-defined communication and engagement model in place to ensure all teams understand the performance of the business and also that they understand the needs of their teamsResponsibility and accountability for the operational performance of the client areas and for exceeding targets of all required metricsThe continuous identification implementation of operational best practices through interaction with the wider teamMotivate and effectively performance manage Operations and Team Managers within the account to ensure delivery of overall targets and business planSelecting, effectively managing and coaching Operations and Team ManagersExcellent leadership, people management, communication and influencing skills at a senior levelSetting and reviewing as quality performance standards as well as team retention levelsManaging client engagement Our ideal candidate will have Bachelor's degree preferred.Ten or more years of relevant experience in managing large fleets and maintenanceTechnical background to understand mechanical repairs, diagnosis, as well tooling, inventory, and fleet management systemsProven experience in management for operations, planning, maintenance, and customer serviceGreat communication and data skills to include Outlook, Excel, and PowerPointPeople skills. Ability to find and attract talented team members, train and retain highly effective employees to minimize service interruptionsProven ability to lead cross-functional teams leveraging a project management frameworkStrong analytical and problem-solving skills with extensive business acumenExcellent communication and intercultural skillsStrong written and verbal communication skillsA business focused way of thinking and a strong hands-on, results-driven mentality combined with a high desire to work strategicallyPassionate self-starter, decisive, able to partner with the customer and effect the desired outcomes Are you ready to advance your career as a Fleet Manager with Amerit Fleet Solutions? Apply Today! https//www.ameritfleetsolutions.com/careers/easy-apply #SeniorOperationsManager #FleetManagement #FleetMaintenance #FleetMaintenanceOperations #FleetOperations #OperationsManager #DieselMechanics #DieselIndustry