Senior Operations Manager

Position Overview

You may know us for our delicious cheesecakes…and for being recognized by Fortune Magazine as one of the “100 Best Companies to Work For®” Since 2014!

Responsibilities

• Oversee daily planning, organization, quality, and production processes, ensuring material, equipment, and labor resources are available.
• Ensure products are manufactured correctly, cost-effectively, and on time, meeting specifications and quality requirements.
• Drive sustainable and continuous improvement of KPI performance while building a world class team.
• Coach and provide feedback to managers, supervisors, and team members on production practices.
• Design and implement plans for efficient use of materials and labor to meet manufacturing targets.
• Hire, orient, and train technical production employees to maintain a competent and motivated workforce.
• Champion Safety Culture; ensure compliance with health and safety standards.
• Address and provide corrective actions in alignment with Human Resources.
• Cook with department heads (QA, Shipping) to ensure top-quality finished products.
• Coordinate with Maintenance Manager for scheduled preventative maintenance of production equipment.
• Identify and address mechanical and procedural limitations affecting efficiency.

Requirements

• Minimum 10 years of career progression within food manufacturing.
• Minimum 7 years of management level experience within food manufacturing.
• Strong project management skills.
• Strong written and verbal communication skills.
• Ability to synthesize information from multiple sources to create performance-based training solutions.
• Proficient with Microsoft Office Suite (Windows, PowerPoint, Word, Excel, Outlook).
• Knowledge of HACCP, SQF, FDA, and other food safety guidelines.
• Bachelor's degree or equivalent experience required.

Preferred

• Food manufacturing experience with a high emphasis on baked, frozen goods.
• Knowledge and experience with the Baldrige Manufacturing Excellence model.
• Bilingual in Spanish and English.

Benefits

• Eligible for annual bonus.
• Medical, Dental & Vision.
• Eligible for benefits first day of the month following date of hire.
• 401K with company match.
• 3 weeks of vacation which increases to 4 weeks starting in your 5th year.
• 5 days of sick time per year (first year prorated).
• Tuition Reimbursement of $2,500 for qualified programs.
• Adoption Assistance Benefit of $2,500.
• 25%-35% discount when dining as a guest.
• Reusable gift card loaded annually for your dining enjoyment.

About the Company

The Cheesecake Factory Bakery creates over 35,000 delicious cheesecakes per day across our two facilities in Calabasas, CA and Rocky Mountain, NC plus other baked products for our restaurants, international licensees, and third-party bakery customers. The Cheesecake Factory Bakery is a subsidiary of The Cheesecake Factory Incorporated. Recognized as a Fortune 100 Best Companies to Work For® since 2014, The Cheesecake Factory Incorporated is a global $3.8 billion public company with more than 370 casual dining restaurants and over 48,000 staff members. We are an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodation to job applicants with disabilities.