Senior Operations Manager

About the Company

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale, helping brands increase cart conversion, improve unit economics, and drive sustained customer loyalty.

Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies trust Stord to deliver industry-leading consumer experiences. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe, and is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, and Salesforce Ventures.

Responsibilities

• Responsible for day-to-day operations for the entire fulfillment center including inbound flow, put away, outbound, B2C and B2B, and returns.
• Lead and develop a team of Operations Managers, Area Managers, operations leads, and warehouse associates to deliver on daily goals.
• Set and maintain all operational KPIs in the four walls—warehouse location accuracy, dock to stock, outbound SLA, order productivity, and personnel productivity.
• Responsible for budgeting and payroll (operational P&L).
• Responsible for scheduling and staffing to plan.
• Ensure operational success during new client launches.
• Develop and coach all Operations Managers, Area Managers, Leads, and associates.
• Partner with cross-functional teams including industrial engineering, solutions engineering, customer quality, and implementations.
• Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results.
• Address operational and personnel issues affecting functional area.
• Perform additional duties as assigned.

Requirements

• Minimum 5 years experience in a high-volume direct-to-consumer environment in a manager-level role or higher.
• Experience leading salaried teams of 5 or more.
• Experience leading teams of 60 non-exempt employees or more.
• Experience running and leading a highly technical operation, including automation.
• Experience working in a 500k sq ft facility or larger.
• Experience leading or being a direct contributor in operational startups or change management projects.
• Experience using Warehouse Management Systems (WMS) from a configuration and troubleshooting perspective.
• Advanced knowledge of Excel/Google Sheets.
• Bachelor’s Degree or relevant experience.
• Previous leadership experience with strong organizational and time management skills, driving tasks to completion.
• Excellent communication and interpersonal skills; able to interact effectively with all levels of management and support teams.
• Able to transport up to 20 lbs.
• Able to perform basic mathematical calculations.
• Able to build solid, effective working relationships with others.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to effectively use relevant material handling equipment (e.g., forklifts).
• Able to express ideas clearly and convey necessary information.
• Able to work in a distribution center environment which includes exposure to varying heights, temperatures, and moderate/consistent noise levels.
• Occasional non-standard work hours or overtime as business requires, including evenings and weekends.

Preferred Qualifications

• Bilingual (Spanish and English).
• Proficiency with Microsoft Office Suite.
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or related field.
• Experience with process improvements (Lean Six Sigma and/or Kaizen).