Senior Operations Manager

About the Role

ShipMonk is seeking a Senior Manager of Fulfillment Center Operations with experience scaling high-performing teams to deliver our promise to merchants: Stress Less, Grow More.

Responsibilities

• Establish operational procedures for verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current.
• Ensure the physical condition of the warehouse and equipment is properly maintained.
• Submit work orders for repairs and requisitions for replacement of equipment to the appropriate persons.
• Coordinate warehouse activities with other functional areas such as customer service and sales.
• Ensure a safe warehouse operation meeting company standards for sanitation, maintenance, security, and housekeeping.
• Manage the budget and P&L of the operation.
• Ensure operational excellence in all warehouse areas, related equipment, and systems.
• Partner to maintain the proper layout of warehouse and product placement.
• Monitor and ensure facility key performance indicators (KPI) are met in a timely and cost-effective manner to ensure profitability and productivity.
• Ensure accurate timekeeping for direct reports and reporting teams.
• Lead cultural change within facilities when necessary.
• Ensure compliance as applicable.
• Participate in the interviewing, hiring, and training of supervisory and hourly staff; plan, assign, and direct work; and appraise performance to create a strong company culture.
• Address complaints and resolve problems.
• Oversee warehouse sanitation in your assigned department, identify sanitation failures, and take appropriate corrective actions.

Requirements

• Bachelor’s degree from a 4-year college or university or equivalent experience in Supply Chain Operations, Fulfillment Center Operations, or Distribution Center Operations.
• Minimum of 6 to 8 years related experience and/or training, or an equivalent combination of education and training.
• Experience with warehouse management systems.
• Experience with labor management systems and productivity initiatives (preferred).
• Lean Six Sigma certification (preferred).
• Proficiency with enterprise technology systems such as Advanced Excel, Outlook/Gmail, Project Management Software, Warehouse Management Systems (WMS), and Process Workflow creation.
• Ability to effectively present information and respond to questions from groups of managers, clients, and internal and external customers.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Experience leading teams of 40+ employees, building layers of leadership to support employees down to the associate level, and extensive experience with performance management of direct reports.

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• Proprietary Technology: Our AI-powered platform provides a real-time, unified view of inventory and orders, giving merchants control and visibility.
• Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center.
• Transparent Pricing: Our all-inclusive pricing means predictable costs, with no hidden fees or surprises.
• Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve.

Our Core Values

• Merchant-first: We handle the logistics so our merchants can focus on growing their business.
• People make ShipMonk: We believe in our team and invest in our people.
• Own it: We take ownership of our work, our mistakes, and our successes.
• Get sh*t done: We're a fast-paced, high-growth company that values action and results.
• Change the score: We challenge the status quo, constantly innovating and improving.