Senior Operations Manager

About the role

QVC Group is a live social shopping company and a Fortune 500 organization that operates six leading retail brands: QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road. The Senior Operations Manager supports QVC and is responsible for budgetary, people‑development, and operational goals for one functional area of the Fulfillment Center (Inbound or Outbound). This role leads a team of Operations and Area Managers, mentors them to meet performance goals, builds positive associate relations, and develops leadership bench strength. The position reports to the site General Manager and is based onsite at the Suffolk, VA fulfillment center, with relocation assistance available.

Responsibilities

• Lead the operation of a multi‑shift, 7‑day‑per‑week, multi‑department variable‑volume distribution team, meeting productivity, financial, and service goals.
• Develop strategic plans that operate within an approved cost structure.
• Design and implement methods to improve specific operational aspects and overall effectiveness.
• Conduct scheduled roundtable meetings that include all schedules, shifts, and departments.
• Develop and submit an annual budget plan for the department, monitor expenses against budget, and explain variances.
• Design and deliver training programs and supporting materials for employee education and development.
• Create procedures to address new or changing departmental conditions and ensure consistency in quality practices across sites.
• Collaborate with network partners to obtain agreement and implement corrective‑action measures.
• Set short‑term and long‑term strategic vision for the site, maximizing inventory accuracy while focusing on high‑level customer service and operational excellence.
• Lead teams to maintain a safe working environment, maximize employee engagement, and ensure proper health and security standards.

Requirements

• 8+ years of experience in fulfillment leadership, improving network resources, and enhancing performance and service levels.
• 4+ years of experience in budgeting, financial management, and labor planning/optimization.
• Proven experience leading projects that drive cost savings and improve customer service through network and process improvements with distribution centers, vendors, and transportation partners.
• Subject‑matter expertise in quality and operational controls, internal‑controls auditing, process improvement, operations flow design, and distribution systems.
• Demonstrated excellence in engagement, leadership, cultural behavior, cost awareness, customer orientation, loyalty, organizational talent, conceptual thinking, initiative, and “live” change management.

Benefits

• Competitive compensation
• Paid time off
• Employee assistance program
• Parental leave
• Paid volunteer hours
• Company discounts
• Health care benefits starting on day 1
• 401(k) retirement plan
• Tuition reimbursement