Senior Operations Manager

About the role

Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation. Through modern, scalable infrastructure, we’re building an innovative, technology‑first platform to scale the entire cannabis industry. Backed by Y Combinator and investors including DoorDash Co‑Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co‑founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally. The Senior Operations Manager will be highly organized, demonstrate excellent interpersonal skills, and be motivated to take ownership of the site’s accuracy and efficiency.

Responsibilities

• Work holistically with the New York GM, Managers, Supervisors, and Associates to ensure timely and accurate transportation and movement of all inbound/outbound activities within the warehouse.
• Track daily team performance and provide feedback and training to associates as needed.
• Track and manage daily volume to ensure no disruption in SLA compliance.
• Manage and make progress on all market OKRs and KPIs specifically around DOTIF, quality of service, inventory, and provide a best‑in‑class experience to brand and retail partners.
• Monitor and track team’s adherence to standard operating procedures (SOP).
• Forecast and monitor staffing needs and schedules of department associates.
• Collaborate with all departments (including Central Ops, Engineering, Finance, and People) to ensure regular and productive cross‑department communication.
• Provide timely and professional communication to support other Nabis departments and external partner relationships.
• Ensure compliance with all state and federal regulations regarding cannabis distribution, including inventory tracking and reporting.
• Manage relationships with vendors and other supply chain partners.
• Lead continuous improvement initiatives, leveraging technology and data analytics to enhance operational efficiency and customer satisfaction.
• The Senior Operations Manager will report to the Director of New York Operations and maintain a complete understanding of Nabis’s central warehouse processes and the nuances of enterprise client relationships.
• The Operations Manager will organize, oversee, and strategize daily site operations while working closely with other Nabis hubs and work cross‑functionally to support the streamlining of all new and existing processes.

Skills

• High empathy
• Excellent communication skills
• Interest in working directly with a wide array of people
• Superior time management and organization
• Tenacity and adaptability to navigate the evolving demands of a high‑growth startup
• Delegation and project follow‑up
• Meticulous and detail‑oriented
• Familiarity with various business software (e.g., ERP, CRM)
• Experience in the cannabis industry preferred
• Supply chain / data analysis training or equivalent work experience
• Project management and quantitative analysis expertise

Qualifications

• 4+ years of experience within a warehouse or logistics setting
• 4+ years of experience managing a team of at least 30+ employees
• Prior supervisor or manager‑level experience in warehouse and/or distribution logistics
• Ability to thrive in an environment of intense pressure, short deadlines, and ever‑changing requirements

Pay

Salary $110k depending on experience along with 401k.

Benefits

• Medical/Dental/Vision offered to all full‑time employees: 75% of employee premium paid by Nabis.
• You'll work at the fastest‑growing cannabis startup in the U.S.

Schedule

Monday - Friday, on‑site work availability. This role is full‑time and may at times include demanding hours.