Senior Operations Manager

About the Role

Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel, and the US. This is a senior, full-time role leading operations and facilities across all US locations, reporting to the Managing Director of North America and partnering closely with the Global Operations Director, Community Manager teams, and Area Managers.

Responsibilities

• Own the US operations cost and regional efficiencies, driving and developing the operating model across the region to optimize cost without harming the member experience.
• Negotiate contracts to actual usage and build empowered site teams who own day-to-day operations.
• Own the US operations budget, regional budget target, vendor relationships, standards, and compliance, serving as the go-to operational authority for the region.
• Deploy standards, routines, central catalogue, and operations app to ensure consistency across all US sites.
• Identify, size, and land savings, tracking progress against targets and reporting on it.
• Lead and develop site teams, partnering with Community and Area Managers to set frameworks and deliver results.
• Coach, train, and mentor Area and Community Managers on routines, standards, and app usage.
• Empower site teams to own first-line facilities and resolve cost-versus-service issues with General Managers through shared KPIs.
• Oversee building systems, cleaning, and maintenance, ensuring preventive and corrective maintenance to best-in-class standards.
• Own health and safety, statutory compliance, and security across the region, serving as the escalation point for major facilities emergencies.
• Support new openings, fit-outs, and construction projects in the US, managing vendor relationships, SLAs, and performance.

Requirements

• 5-10 years of experience in operations or facilities management, ideally multi-site.
• Track record of taking cost out while protecting service quality and customer/member experience.
• Hospitality background is a strong advantage.
• Strong vendor negotiation and contract management skills.
• People leadership experience, building, coaching, and developing site teams across multiple locations.
• Working knowledge of critical building systems, security, IT, and AV.
• Data-savvy and tech-savvy, comfortable with operations apps, dashboards, and reporting.
• Exceptional project management and multitasking skills, with ability to travel across the region (25% travel).

Qualifications

• Change leadership: ability to drive a new operating model and bring teams along.
• Commercial and cost acumen: ability to read a budget and find savings without cutting into service.
• Great communicator, clear and concise, who can 'read the room'.
• Entrepreneurial, hands-on, and dependable, with a focus on getting the basics right.
• High integrity, self-aware, and empathetic, with a resourceful problem-solving approach.

Pay

The salary range for this role is $100,000 - $130,000 annually, depending on experience and qualifications.