Senior Operations Manager

About the role

Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences.

Key Responsibilities

• Lead teams which may include rooms, housekeeping, maintenance, security, and F&B.
• Drive operating profit per unit by driving revenues, managing cost controls, and partnering with colleagues on the Commercial team.
• Monitor guest feedback across all channels and work to eliminate recurring issues.
• Champion a culture of service excellence and operational excellence in support of a hospitality-centered operating model.
• Build relationships with local businesses, vendors, and the broader community.

Required Attributes

• Hospitality Leader: 2+ years of hotel management experience.
• Guest Experience and Culture Champion: Demonstrated ability to drive guest experience scores (GSS, NPS, or brand-specific metrics).
• No Task Too Small Mentality: Willingness to roll up sleeves to get things done.
• Revenue: Ability to identify, prioritize, and secure business partnerships to expand revenue streams.
• Empathetic Leader: Recognized as an inclusive leader who leads with empathy, understanding, and intuition.
• Strategic Thinker: Ability to think critically, anticipate future trends, and develop effective long-term strategies.
• Predictive Analyzer: Leverages historical data to anticipate future events or outcomes, identify potential risks or opportunities, and make data-driven decisions.
• Team Builder: Skillfully hires and dismisses personnel, makes informed decisions aligned with team and organizational needs, fosters a productive and collaborative work environment.
• Financial Acumen: Understands and interprets financial statements and operational data from various sources, synthesizes data to make informed recommendations.
• Culture Translator: Reconciles and educates others on country-specific cultural norms to promote awareness, inclusion, and belonging.
• Prolific Communicator: Confident and clear communicator with the ability to partner and influence at all levels, drives crucial conversations, and delivers feedback.

Benefits

• Kasa Travel Credit: Free stays and discounts for friends and family.
• The Pay: Starting base pay range between $81,000 - $83,000 annually, subject to change.
• Flexible PTO: Encouraged to take time off as needed.
• Health Coverage: Comprehensive health insurance options, including fertility coverage.
• 401(k) plan: Company matches 100% of the first 3% of your deferred salary.
• Other Perks: Wi-Fi and home office stipends, among others.

Schedule

You will spend 95% of your time onsite.

Qualifications

Required: 2+ years of hotel management experience.

Skills

Proficiency with property management systems and other core hospitality software.

Pay

The starting base pay range for this role is between $81,000 - $83,000 annually and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes.

Benefits

• Kasa Travel Credit: Free stays and discounts for friends and family.
• The Pay: Starting base pay range between $81,000 - $83,000 annually, subject to change.
• Flexible PTO: Encouraged to take time off as needed.
• Health Coverage: Comprehensive health insurance options, including fertility coverage.
• 401(k) plan: Company matches 100% of the first 3% of your deferred salary.
• Other Perks: Wi-Fi and home office stipends, among others.

Benefits

• Kasa Travel Credit: Free stays and discounts for friends and family.
• The Pay: Starting base pay range between $81,000 - $83,000 annually, subject to change.
• Flexible PTO: Encouraged to take time off as needed.
• Health Coverage: Comprehensive health insurance options, including fertility coverage.
• 401(k) plan: Company matches 100% of the first 3% of your deferred salary.
• Other Perks: Wi-Fi and home office stipends, among others.

Qualifications

Required: 2+ years of hotel management experience.

Skills

Proficiency with property management systems and other core hospitality software.

Pay

The starting base pay range for this role is between $81,000 - $83,000 annually and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes.

Benefits

• Kasa Travel Credit: Free stays and discounts for friends and family.
• The Pay: Starting base pay range between $81,000 - $83,000 annually, subject to change.
• Flexible PTO: Encouraged to take time off as needed.
• Health Coverage: Comprehensive health insurance options, including fertility coverage.
• 401(k) plan: Company matches 100% of the first 3% of your deferred salary.
• Other Perks: Wi-Fi and home office stipends, among others.

Benefits

• Kasa Travel Credit: Free stays and discounts for friends and family.
• The Pay: Starting base pay range between $81,000 - $83,000 annually, subject to change.
• Flexible PTO: Encouraged to take time off as needed.
• Health Coverage: Comprehensive health insurance options, including fertility coverage.
• 401(k) plan: Company matches 100% of the first 3% of your deferred salary.
• Other Perks: Wi-Fi and home office stipends, among others.

Qualifications

Required: 2+ years of hotel management experience.

Skills

Proficiency with property management systems and other core hospitality software.

Pay

The starting base pay range for this role is between $81,000 - $83,000 annually and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes.

Benefits

• Kasa Travel Credit: Free stays and discounts for friends and family.
• The Pay: Starting base pay range between $81,000 - $83,000 annually, subject to change.
• Flexible PTO: Encouraged to take time off as needed.
• Health Coverage: Comprehensive health insurance options, including fertility coverage.
• 401(k) plan: Company matches 100% of the first 3% of your deferred salary.
• Other Perks: Wi-Fi and home office stipends, among others.

Benefits

• Kasa Travel Credit: Free stays and discounts for friends and family.
• The Pay: Starting base pay range between $81,000 - $83,000 annually, subject to change.
• Flexible PTO: Encouraged to take time off as needed.
• Health Coverage: Comprehensive health insurance options, including fertility coverage.
• 401(k) plan: Company matches 100% of the first 3% of your deferred salary.
• Other Perks: Wi-Fi and home office stipends, among others.

Qualifications

Required: 2+ years of hotel management experience.

Skills

Proficiency with property management systems and other core hospitality software.

Pay

The starting base pay range for this role is between $81,000 - $83,000 annually and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes.

Benefits

• Kasa Travel Credit: Free stays and discounts for friends and family.
• The Pay: Starting base pay range between $81,000 - $83,000 annually, subject to change.
• Flexible PTO: Encouraged to take time off as needed.
• Health Coverage: Comprehensive health insurance options, including fertility coverage.
• 401(k) plan: Company matches 100% of the first 3% of your deferred salary.
• Other Perks: Wi-Fi and home office stipends, among others.

Benefits

• Kasa Travel Credit: Free stays and discounts for friends and family.
• The Pay: Starting base pay range between $81,000 - $83,000 annually, subject to change.
• Flexible PTO: Encouraged to take time off as needed.
• Health Coverage: Comprehensive health insurance options, including fertility coverage.
• 401(k) plan: Company matches 100% of the first 3% of your deferred salary.
• Other Perks: Wi-Fi and home office stipends, among others.

Qualifications

Required: 2+ years of hotel management experience.

Skills

Proficiency with property management systems and other core hospitality software.

Pay

The starting base pay range for this role is between $81,000 - $83,000 annually and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes.

Benefits

• Kasa Travel Credit: Free stays and discounts for friends and family.
• The Pay: Starting base pay range between $81,000 - $83,000 annually, subject to change.
• Flexible PTO: Encouraged to take time off as needed.
• Health Coverage: Comprehensive health insurance options, including fertility coverage.
• 401(k) plan: Company matches 100% of the first 3% of your deferred salary.
• Other Perks: Wi-Fi and home office stipends, among others.

Benefits

• Kasa Travel Credit: Free stays and discounts for friends and family.
• The Pay: Starting base pay range between $81,000 - $83,000 annually, subject to change.
• Flexible PTO: Encouraged to take time off as needed.
• Health Coverage: Comprehensive