Senior Operations Manager

About the role

The Senior Operations Manager oversees the daily performance of the Housekeeping, Front Office & Engineering Departments, ensuring all operations are executed with professionalism, efficiency, and a consistently high standard of guest service. This role is responsible for maintaining a clean, safe, and welcoming environment throughout the hotel, while effectively managing labor, supplies, and departmental expenses.

Responsibilities

• Support the Front Office leadership team in delivering exceptional guest service and guest recovery.
• Aid in hotel inventory management and room availability optimization.
• Provide operational leadership and floor support during high-demand periods.
• Aid with shift coverage only when operationally necessary.
• Partner with Housekeeping leadership to monitor quality standards and execution.
• Oversee General Clean initiatives and quality assurance programs.
• Aid in linen inventory management, counting, and controls.
• Aid in hotel-wide cleanliness initiatives and operational projects.
• Serve as a key operational resource for cross-functional initiatives directed by the General Manager.
• Lead and participate in special projects designed to improve efficiency, guest satisfaction, and overall hotel performance.
• Collaborate with department heads to identify opportunities for operational improvement.
• Act as the primary operational point of contact for hotel programming and activations.
• Coordinate operational execution and cost control for recurring events and experiences, including initiatives such as Broadway Tuesdays, Breaking Sounds, and future hotel programming.
• Ensure activations are executed seamlessly while maintaining service standards and profitability.
• Receive direct mentorship from the General Manager in: Hotel financial management and P&L analysis, Revenue management fundamentals, Labor management and cost controls, Strategic planning, Executive decision-making.
• Participate in leadership meetings and contribute to operational and financial strategy discussions to prepare for future advancement opportunities.

Requirements

• Minimum 3–5 years of progressive hotel operations experience, preferably in Rooms Division, Housekeeping, or Operations.
• Previous supervisory or department leadership experience strongly preferred.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Demonstrated commitment to guest service excellence.
• Ability to collaborate effectively across departments and influence teams without direct authority.
• An analytical mindset with an interest in financial performance and operational metrics.
• Passion for learning and professional growth within hospitality leadership.

Qualifications

• Passport required for international travel.
• Employees must be able to furnish necessary identification providing eligibility to work in the United States as defined in the immigration Reform and Control Act of 1986 (IRCA).

Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

Benefits

• Birthday holiday in addition to your yearly holiday allocation.
• Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment.
• Employee Bounty Program providing opportunities to earn generous financial rewards for new hire referrals with no cap on number of referrals made.
• Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good.
• Ide Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback.
• 2 free nights’ accommodation across any of our Generator x Freehand properties globally.
• Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted).
• International career opportunities so you can travel the world while working with us (win-win!)
• Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down!
• Online learning tools to help you develop, learn and grow.

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate department needs.

Contact

To apply, send your resume and cover letter in English, preferably via email. For inquiries, call us or visit www.jobs.staygenerator.com. We look forward to hearing from you.