Senior Operations Manager

About the role

THE SENIOR MANAGER: provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results for selected front-of-house or back-of-house areas under the guidance of the General Manager.

Qualifications

• Love working in a fast-paced, multi-faceted restaurant/entertainment scene
• Communicate with team members and guests in a way that inspires FUN
• Thrive on instant satisfaction; enjoy improving someone's experience or encouraging team to elevate performance
• Never met a goal you can't beat
• Able to handle 100K days while walking five miles a shift & working an average of 50-hour work weeks
• Ability to oversee all aspects of the business - from the most minor details to the big picture
• 21+ years of age
• 5+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor
• Strong business acumen
• Ability to lead a team to create a memorable guest experience
• Ability to work weekends, nights and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions

Responsibilities

• Promote positive team member relations, including effective delegation of managerial duties and fostering high staff morale
• Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets
• Ensure the execution of staff training programs
• Ensure staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience
• Deliver an unparalleled guest experience through the best combination of food, drinks, and games
• Maintain a safe and secure environment for all guests and staff
• Continuously improve operational execution through attention to detail and adherence to operating standards and procedures

Benefits

• Competitive salary
• Quarterly bonus program
• Health, Dental, Vision, Long & Short-term Disability
• Employee Assistance Program
• Buster’s Legacy Fund (Supports team members during difficult times)
• 401K matching plan
• FREE food
• FREE gameplay
• Large leadership team = multiple managers per shift
• FUN work environment
• Grow your career! Two FUN brands (Dave & Buster’s and Main Event Entertainment) under one roof = Double the growth opportunities

Pay

$76,872 - $90,438