Senior Operations Manager

About the role

The Senior Operations Manager (Sr. Ops Manager) for South Florida is a strategic, hands-on, and highly visible operations leader responsible for overseeing the operational health, performance, and service delivery across four offices: Palm Beach Gardens, Boca Raton, Ft. Lauderdale, and Miami.

Responsibilities

• Provide overall operational leadership for South Florida, ensuring consistent, high-quality execution and service delivery across all four offices.
• Serve as a strategic business partner to market leadership on operational priorities, organizational planning, service delivery, and office performance.
• Act as the primary escalation point for internal and external operational issues; drive timely resolution while strengthening root-cause prevention.
• Drive operational excellence initiatives, standardize best practices, and improve workflows across functions and locations.
• Lead, mentor, and develop a large, multi-site administrative/operations organization; set clear expectations and build strong accountability and performance routines.
• Foster a positive, inclusive, and high-engagement culture across offices; strengthen morale, collaboration, and cross-functional connectivity.
• Partner with HR on recruiting, onboarding, performance management, succession planning, and talent development for operations and support teams.
• Design/coordinate training and adoption programs for operational policies, procedures, tools, and service standards.
• Manage and influence financial operations including budgeting, forecasting, expense management, and financial modeling; identify trends and opportunities to improve performance and manage risk.
• Oversee AR/AP processing, vendor spend, purchasing controls, and expense tracking; ensure appropriate approvals and policy adherence.
• Support deal documentation, transaction expense reconciliation, and commission accounting workflows in partnership with Finance and business stakeholders.
• Oversee facilities and office services across all locations (including mailroom, reprographics, purchasing, vendors, and office technology) to ensure a consistent, professional workplace experience.
• Manage vendor relationships, contracts, service levels, and issue resolution; drive continuous improvement and cost effectiveness.
• Maintain business continuity and emergency preparedness plans and ensure readiness across sites.
• Promote CRM usage and ensure data accuracy for pipeline and revenue reporting; establish strong routines and accountability for compliance and data integrity.
• Partner with regional/national teams to implement strategic initiatives, share best practices, and support tool/process adoption.
• Culture, Engagement & Communications
• Coordinate local engagement initiatives and events in partnership with HR/Marketing; strengthen office culture and employee experience across multiple locations.
• Communicate with clarity and executive presence; translate priorities into action across diverse stakeholder groups.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Real Estate, or a related field preferred.
• 7+ years of progressive leadership experience in commercial real estate operations, business operations, logistics operations, or comparable multi-site operational leadership roles.
• 4+ years of people management experience leading 25+ direct reports (required).
• Demonstrated success leading multi-location operations and driving consistency, service delivery, and adoption of standards across distributed teams.
• Strong financial acumen; ability to analyze and interpret P&L statements and financial data; comfort with budgeting, forecasting, and business planning.
• High proficiency with Microsoft Office 365 (especially Excel), and experience leveraging CRM/analytics tools (e.g., Salesforce, Power BI) to drive operational insight and accountability.
• Project/process improvement experience; proven ability to simplify, scale, and operationalize workflows.
• Excellent interpersonal communication, conflict resolution, and executive-level stakeholder management skills.
• PMP certification a plus.