Senior Operations Manager

About the role

The Senior Operations Manager oversees the day-to-day operations of multiple pediatric care offices and a large team of non-exempt and exempt direct reports, including supervisors and managers.

Responsibilities

• Manage day-to-day operations of multiple pediatric primary care offices, including scheduling, billing, and medical records management.
• Oversee people management responsibilities, including hiring, firing, performance evaluations, and rewards.
• Manage operating budget for each pediatric primary care office, including revenue projections, expense monitoring, and financial reporting.
• Assist Regional Manager with operational, HR, and quality functions across the region.
• Responsible for pilot and rollout of initiatives that have high-level impact.
• Collaborate with healthcare providers and clinical staff to implement quality improvement initiatives aimed at enhancing patient care outcomes.
• Monitor key performance indicators related to patient satisfaction, appointment wait times, and clinical outcomes.
• Develop and implement employee engagement initiatives to foster a positive work environment.
• Ensure compliance with company policies, procedures, and safety standards.
• Other duties as assigned.

Requirements

• Associate’s degree required. In lieu of an Associate’s degree, minimum five years of experience in healthcare leadership is required.
• Bachelor’s degree preferred.
• Certificate in Healthcare Management required within 2 years of the role.
• Minimum of 5 years of experience in healthcare leadership, managing multiple healthcare facilities, sites, or programs.

Skills

• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Proficient in financial analysis and budget management.
• Strong analytical and problem-solving skills.
• Proficiency in using Microsoft software (Excel, Word, PowerPoint, Outlook, etc.).

Schedule

Full-time, 80 hours bi-weekly with a variable schedule. Onsite.