Senior Operations Leader RN Preferred

Job Summary

This senior technical/functional leader role manages large, complex work streams with significant program impact, engages with physicians, clinical leaders, and executive-level stakeholders to develop and evaluate key care delivery initiatives, collaborates cross-functionally to create and examine business analyses, and builds strong strategic partnerships with subject matter experts and leaders at all levels, including senior executives.

Essential Responsibilities

• Promotes learning in others by communicating information and providing advice to drive projects forward;
• BUILDS COLLABORATIVE, CROSS-FUNCTIONAL RELATIONSHIPS;
• Solicits and acts on performance feedback;
• Provides actionable feedback to others, including upward feedback to leadership;
• Influences, mentors, and coaches team members;
• PRACTICES SELF-LEADERSHIP;
• CREATES, EVALUATES, AND RESPONDS TO THE STRENGTHS AND WEAKNESSES OF SELF AND UNIT OR TEAM MEMBERS;
• LEADS THE ADAPTATION TO COMPETING DEMANDS AND NEW RESPONSIBILITIES;
• ADAPTS TO AND LEARNS FROM CHANGE, CHALLENGES, AND FEEDBACK;
• FOSTERS OPEN DIALOGUE AMONGST TEAM MEMBERS;
• DRIVES THE EXECUTION OF MULTIPLE WORK STREAMS BY IDENTIFYING MEMBER AND OPERATIONAL NEEDS;
• TRANSLATES BUSINESS STRATEGY INTO ACTIONABLE BUSINESS REQUIREMENTS;
• DEVELOPS AND UPDATES NEW PROCEDURES AND POLICIES;
• GAINS CROSS-FUNCTIONAL SUPPORT FOR OBJECTIVES AND PRIORITIES;
• Determines and carries out processes and methodologies;
• SOLVES HIGHLY COMPLEX ISSUES;
• ESCALATES AND RESOLVES ISSUES AS APPROPRIATE;
• SETS STANDARDS AND MEASURES PROGRESS;
• LEADS AND MANAGES LARGE, COMPLEX WORK STREAMS WITH SIGNIFICANT PROGRAM IMPACT BY ENGAGING WITH PHYSICIANS, CLINICAL LEADERS, AND EXECUTIVE-LEVEL STAKEHOLDERS TO DEVELOP AND EVALUATE KEY CARE DELIVERY INITIATIVES;
• AND CREATES INCREASED PROGRAM VALUE USING BEST-PRACTICE PROGRAM MANAGEMENT TOOLS, METHODOLOGIES, AND ANALYTICAL TOOLS;
• COLLABORATES CROSS-FUNCTIONALLY TO DEVELOP AND EVALUATE BUSINESS ANALYSES BY WORKING WITH ANALYTICS PARTNERS TO IDENTIFY THE CONTRIBUTING FACTORS OF BUSINESS VALUE FOR PROGRAMS AND FOR KP;
• AND PARTNERING WITH FINANCIAL PLANNING AND PERFORMANCE TO MODEL BENEFITS/VALUE REALIZATION FOR EACH STRATEGIC INITIATIVE;
• DEVELOPS STRATEGIC PARTNERSHIPS WITH SUBJECT MATTER EXPERTS AND NATIONAL, REGIONAL, AND SERVICE AREA LEADERS BY INTERACTING WITH AND CREATING STRONG RELATIONSHIPS WITH ALL LEVELS UP TO AND INCLUDING SENIOR EXECUTIVES;
• ACTIVELY DRIVES CHANGE WITHIN THE ORGANIZATION BY ANTICIPATING BUSINESS ISSUES AND BARRIERS TO CHANGE;
• DEVISING PLANS TO ADDRESS THESE BARRIERS;
• CONSIDERING ENTERPRISE INTERDEPENDENCIES ACROSS MULTIPLE PROGRAMS OR PROGRAM WORK STREAMS;
• PARTICIPATING IN ENTERPRISE PRIORITIZATION OF INITIATIVES;
• AND ESCALATING ISSUES TO HIGHER LEVELS, SUCH AS EXECUTIVE SPONSORS, WHEN APPROPRIATE;
• ENABLES REDESIGN OF KP'S CLINICAL AND CARE DELIVERY APPROACHES BY INFLUENCING NATIONAL, REGIONAL, AND LOCAL LEADERS TO DRIVE CHANGE;
• PROVIDING INPUT INTO AND LEADING THE EXECUTION OF ENTERPRISE ENGAGEMENT STRATEGIES AND COMMUNICATIONS/CHANGE MANAGEMENT PLANS;
• AND SUPPORTING THE DEVELOPMENT OF VIRTUAL TEAMS FOR PROJECT EXECUTION AND SPREAD OF BEST PRACTICES ACROSS THE ENTERPRISE.

Minimum Qualifications

• Minimum five (5) years of leadership experience in the healthcare field in a complex delivery system environment with or without direct reports;
• Bachelor's degree in Nursing, Pharmacy, Physical Therapy, Health Administration, Business, or related field AND minimum ten (10) years of experience in nursing, pharmacy, physical therapy, health administration, business or a directly related field.

Additional Requirements

• Knowledge, Skills, and Abilities (KSAs): Relationship Building; Market Risk Knowledge; Risk Management; Change Management; Business Value Communication; Business Strategy Leadership; Self-Awareness

Preferred Qualifications

• Master's degree in Nursing, Pharmacy, Physical Therapy, Health Administration, Business, or related field;
• Eight (8) years of leadership experience in the healthcare field in a complex delivery system environment with or without direct reports.