Senior Operations Engineer

About the role

Reporting to the Director, Infrastructure Operations, the Ops Engineer III role is part of a team supporting both cloud-based and on-premises compute infrastructure running both UNIX/Linux and Windows operating systems. This specific role is highly critical to business continuity and will initially focus heavily on stabilizing, documenting, and supporting critical legacy systems that underpin platform stability and revenue generation.

Responsibilities

• Respond to alerts and participate in the change management process, and other tasks as assigned by management.
• Use, extend, and enhance legacy deployment systems and modern IaC pipelines to support existing and new deployments.
• Independently identify areas for improvement and refactor older systems into established deployment frameworks.
• Develop, implement, and refactor new modules, pipelines, and tooling within established IaC and automation standards to deploy changes to current applications and support new platforms.
• Maintain critical legacy systems including Grails-based web application stacks, other Java-based platforms, email and nameserver infrastructure, and complex virtualization clusters and storage arrays like Gluster volumes.
• Monitor on-premises and cloud-based infrastructure, as well as update and maintain monitors, metrics, and alerting systems.
• Resolve trouble tickets, and respond to diagnostic and troubleshooting requests in Slack channels.
• Initiate efforts to review and ensure existing platforms are performing resiliently, efficiently, and are cost-effective.
• Ensure systems follow established security policies and support audit processes.
• Create tickets and participate in deployments following Change Management procedures.
• Partner with other teams across the technology group and lead the Infrastructure Operations efforts to implement, document, monitor, and maintain new platforms and projects.
• Provide mentorship and leadership to the team as well as participating in diagnosing and resolving hardware, operating system, application, and cloud infrastructure issues across all environments.
• Research, propose, develop and implement solutions to improve and upgrade both on-premises and cloud-based resources, infrastructure, and systems.
• Create, update and maintain documentation on new developments, as well as refactor and review existing documentation for troubleshooting, and Methods of Procedure for deployments.
• Participate in on-call rotations based on subject matter expertise.
• Perform other duties and responsibilities as required, assigned, or requested.

Requirements

• 6+ years hands-on UNIX/Linux system administration experience in a distributed enterprise environment.
• 4+ years experience designing and implementing infrastructure as code within AWS ecosphere using Terraform.
• Proven experience independently troubleshooting and supporting complex, legacy on-premise production environments and custom application stacks.
• Expert level proficiency in at least one scripting (Bash, Perl, etc) and one programming language (Python, Go, Ruby, etc).
• (Code samples and/or GitHub links to prior work desirable)
• Mastery in DevOps discipline and processes supporting Continuous Delivery Tools such as CodePipeline, Jenkins, Git, Vagrant, Consul, JFrog, etc.
• Experience with migrating and educating teams to newer SDLC concepts is a plus.
• Mastery of system virtualization in a highly available, clustered environment, and strong familiarity with the container ecosystem.
• Mastery in config automation tool sets such as AWS Config and/or SSM, Puppet, Ansible, Chef, etc - Includes solid knowledge of concepts and practices surrounding such solutions.
• Proficient with Jira, Confluence, and git toolset.
• Consistently exhibits a personal accountability to outcomes to all team members, peers, and stakeholders.
• Strong organizational skills, including the ability to respond quickly in a fast-paced environment.
• Able to prioritize and manage multiple projects simultaneously in order to meet deadlines.
• Security clearance or the ability to obtain a security clearance is required.

Qualifications

• 8+ years hands-on UNIX/Linux system administration experience in a distributed enterprise environment.
• 5+ years experience designing and implementing infrastructure as code within AWS ecosphere using Terraform.

Skills

• Knowledge of cloud-based resources, tooling, and best practices for resiliency, high availability, automatic scaling, large scale observability, and IaC tooling.

Benefits

Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities.

Pay

The salary range for this role is $117,500 - $170,000 USD annually. The total compensation package for this position is negotiable and may also include annual performance bonus, ESPP, enhanced time off packages and benefits.

Schedule

This position is contingent upon satisfactory completion of a more extensive background check through the Federal Government as a Public Trust Position. Requirements include (subject to change), but are not limited to, active U.S. Citizenship or green card holder residing in the U.S. for a minimum of 3 consecutive years and working location is in the U.S.