Senior Operations Coordinator

About the role

The Senior Operations Coordinator provides senior operational coordination and subject‑matter leadership for complex field service administration. This includes overseeing timekeeping, billing, revenue support, procurement, logistics, travel, expenses, and D365 Field Service. The role focuses on resolving escalated issues, strengthening controls and reporting, improving workflows, and developing coordinator and user capability to support accurate revenue capture and consistent service readiness.

Key responsibilities

• Coordinate and lead complex field service administration functions such as timekeeping, billing, and revenue support.
• Manage procurement, logistics, travel, and expense processes to ensure seamless operations.
• Oversee D365 Field Service administration and related system activities.
• Resolve escalated operational issues and provide subject‑matter expertise.
• Strengthen internal controls and reporting mechanisms to enhance data integrity.
• Identify and implement workflow improvements for greater efficiency.
• Develop the capabilities of coordinators and end‑users through training and mentorship.
• Support accurate revenue capture and maintain consistent service readiness across the organization.