Senior Operations Coordinator

Candidates must reside in New York State.

About the role

Technical Support personnel perform Tier 1 customer and contractor service related to program and systems. As a Senior Operations Coordinator, you will provide day-to-day support interacting with customers and contractors, document issues and solutions, and maintain accurate records.

Responsibilities

• Perform day-to-day support interacting with customers and contractors.
• Document issues, solutions, and interactions accurately.
• Answer queries by telephone, email, or within the ticket tracking system.
• Maintain and update records and tracking databases.
• Coordinate with senior staff for recurring issues.

Requirements

• High School Diploma (Required).
• 1 year of call center experience (preferred).
• 1 year of Microsoft Suite experience (preferred).
• Strong written and verbal skills.
• If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.
• Must be authorized to work in the country where the position is located without employer sponsorship or support.

Benefits

• Medical, Dental, and Vision Insurance.
• Company-paid health care concierge service to help navigate the health plan.
• 401(k) with company match.
• Paid vacation, sick, personal, and parental leave time.
• Paid Volunteer Time.
• Employee Recognition Program (convert recognition points into gift cards).
• Employee Assistance Program to help manage daily responsibilities.
• Access to on-demand training courses to advance your career.

Pay

Target compensation range: $18.00 - $22.00 per hour, depending on experience. Compensation range: $17.65 - $25.05 per hour (USD). Any offered salary is determined based on internal equity, internal salary ranges, market data, applicant’s skills, and prior relevant experience.