Senior Operations Analyst, Digital and Technology Transformation

About the role

This role is NOT an internal position with Inclusively but with the partner company.

Responsibilities

• Serve as a key resource for the D&T Transformation Director and General Manager on AI transformation strategy development, technology thought leadership, socialization, and material creation in support of key initiatives.
• Assist with program managing cross-functional transformation efforts, including AI adoption, automation, and emerging technology pilots, that touch every aspect of the company's D&T department.
• Support the development of AI-enabled solutions (process, procedure, initiative) that improve approaches throughout D&T.
• Participate in the strategic creation of D&T business operations strategy, policies, and goals with a focus on responsible AI adoption and continuous improvement.
• Identify and develop relationships with points of contact across departments and technology partners (AI vendors, cloud providers, consulting firms) to propel change that is mutually beneficial.
• Work with the team to research emerging AI and technology trends, assess applicability to company's operations, and build roadmaps to advance initiatives; conduct fact-finding and data analysis to evaluate opportunities.
• Increase engagement, interaction, and sharing of resources between teams, departments, and technology partners to accelerate digital transformation.
• Successfully interact with and present findings including technology and AI landscape assessments to Director and General Manager.
• Adapt existing methods and procedures, incorporating new technology and automation approaches, to create alternative solutions to complex problems.
• Help stakeholders, D&T Portfolio Teams, business partners, and business users understand their roles and responsibilities within technology-driven initiatives.

Requirements

• At least 3-5 years of work experience (preferably in Technology Consulting, digital transformation, or a technology-adjacent discipline).
• Hands-on tactical and strategic support for people, process, and technology improvement projects, including current state assessment, future state design, and gap analysis.
• PMO experience, ideally including technology or digital transformation programs.
• Familiarity with emerging technology trends (AI/ML, generative AI, automation) and their practical business applications.
• High School Diploma, GED, or High School Equivalency.
• Embraces Diverse People, Thinking, and Styles.
• Consistently makes safety and security, of self and others, the priority.
• Mastery of the MS Office suite (including PowerPoint, Excel, Visio, Project, and Word); comfort learning new digital tools and platforms.
• Ability to be flexible, pivot quickly, and seamlessly navigate risks and ambiguity in a fast-evolving technology environment.
• Strong meeting facilitation, negotiation, consulting, and customer service skills.
• Excellent written communication, oral communication, strategic planning, and organizational skills.
• Strong interpersonal skills, including the ability to make effective presentations and translate technical/AI concepts for non-technical audiences.
• Ability to establish strong relationships with internal and external stakeholders, including technology vendors and partners.
• Take responsibility for actions, projects, and people.
• Display initiative, act with confidence, and work under own direction.
• Set high standards for quality to monitor and maintain initiative quality and productivity.
• Gather comprehensive information, including technology landscape research, to support decision making.
• Adapt to changing circumstances and styles to suit different people or situations where needed.
• Support the development of AI-enabled solutions (process, procedure, initiative) that improve approaches throughout D&T.
• Consistently prioritize safety and security of self, others, and personal data.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

Preferred qualifications

• Bachelor's degree in Business, Computer Science, Engineering, Data Science, or a related field is preferred.
• Master's degree or MBA is preferred.
• Prior exposure to AI/automation tooling, digital product development, or emerging technology evaluation.
• Be part of an awesome team committed to quality and delivery for our customers, at the leading edge of company's AI and digital transformation.
• Mentor junior resources to deliver continuously at high levels.
• Join on continuous improvement journeys grounded in emerging technology.
• Deliver an amazing experience for millions of customers every day.