Senior Operations Analyst

About the role

This position provides analytical and organizational support to the business unit operations/management in KPIs reporting, compensation/incentives, forecasting and budget updates. The position performs all related duties in support of goals and objectives, as well as developing processes and proposals to increase the effectiveness of the operations. In addition, the position fosters continued program development and growth by conducting research and audits, as well as by producing statistical reports and analyses. The position coordinates project implementation across all facilities as needed.

Responsibilities

• Develop and administer new and existing programs impacting service delivery and quality, member benefits, employee performance, internal and external performance management and service provider compensation/incentive payments.
• Aid in the development and preparation of annual budget, goals, and objectives.
• Provide monthly forecasting and effective budget updates.
• Implement individual portions of the strategic business plan.
• Assess, evaluate, and recommend alterations to the business plan as needed.
• Develop and maintain reporting that measures key operational KPIs.
• Develop internal reports on expenses, incentive programs, initiatives, and performance goals and results, including ad-hoc reports as needed.
• Provide ad hoc data analysis in a variety of source systems and using a variety of data analysis tools/ languages (SQL, Teradata, Tableau, Excel, Access).
• Identify and analyze trends with root cause analysis while providing solutions.
• Assist with designing, building, and maintaining data tables in Teradata for query optimization.
• Collaborate with other Business Units such as Business Intelligence and Market Research to accomplish common goals and objectives.
• Recognize, design, and integrate continuous improvement components to meet redesign needs.
• Develop, implement, conduct, document and report results of program audit techniques required to ensure accuracy and adherence to policies, practices and operating procedures.

Qualifications

• Bachelor’s Equivalent combination of education and experience
• 4-6 years Business operations and data analytics
• Professional verbal and written communication skills
• Strong SQL skills with data mining knowledge
• Advanced Excel skills (incl. VBA, macros, complex calculations, etc.)
• Tableau preferred, Python a plus
• Proficiency in Microsoft Office software products, including Outlook, Word, Excel and Access required
• Additional computer software skills such MS Project and Publisher desired
• Professional organizational and time management skills, as well as the ability to multitask and meet project deadlines as set by management
• Proven ability to produce recommendations and proposals and delegate and oversee projects and assignments to other employees

Pay

The starting pay range for this position is: $80,100.00 - $107,000.00

Schedule

Full-time positions are eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Benefits

• Remarkable benefits: Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)