Senior Operations Analyst Accounts Payable

About the role

The purpose of this position is to provide administrative oversight and support of Accounts Payable functions, processes, and transactional activities for the Finance Tower – Accounts Payable unit. The Senior Operations Analyst – Accounts Payable will assist in the training of less experienced or new team members and fill in as needed to meet business needs.

Responsibilities

• Gather forms, validate, track status, maintain data, and other transaction inputs
• Enter transactions in PeopleSoft and the service request management tool
• Retrieve, index, and review scanned documents and forms
• Monitor and track invoice activity submitted from vendors. Identify errors, research causes, and make corrections
• Monitor and review the invoice entry process to ensure proper coding, approval, and timeliness
• Analyze exceptions and review correspondence for follow-up, and route unresolved items to the appropriate departments
• Identify, research, and resolve issues regarding overpayments, duplicate payments, and payment lags
• Provide satisfactory customer service by receiving, analyzing, researching, and seeking a resolution to assigned inquiries
• Assist in Return to Vendor (RTV) analysis and resolution
• Ability to use judgment in resolving issues and making recommendations
• Participate in user groups as necessary
• Ensure that all assignments are completed with the highest quality and within agreed-upon Service Level Agreement guidelines and Key Performance Indicator targets
• Complete assignments as assigned by the manager
• Comply with MTA and BSC policies, practices, and procedures
• Provide Ad hoc assistance

Additional responsibilities (depending on assignment)

• New supplier set up and supplier maintenance, including investigating and resolving supplier discrepancies, i.e., payment terms, banking information, and obtaining W-9 forms
• Handle payment disbursements: ACH, check, wires
• Prepare and issue 1099 vendor forms
• Integrate across teams to document, research, and ensure the resolution of supplier and employee inquiries regarding invoice approval and invoice payment status
• Resolve intermediate issues and errors as assigned. Recognize when to resolve or escalate to management
• Prepare account analysis and resolve open items
• Ability to review and resolve issues within the agency spreadsheet upload process
• Assist with internal control testing
• Prepare and enter journal entries
• Initiate the Accounts Payable escheatment process

Required qualifications

Education: High School Diploma or GED

Experience: Minimum four (4) years' experience performing accounts payable transaction processing and reconciliation. Shared Services experience preferred.

Required knowledge, skills, and abilities

• Possesses specific work experience and knowledge in Accounts Payable
• Ability to mentor, coach, and support other team members as appropriate
• Working knowledge and use of PeopleSoft or related database software
• Strong interpersonal skills with the ability to work independently or collaboratively as needed
• Ability to prioritize problems and promptly resolve or escalate when necessary
• Strong attention to detail
• Strong communication and organizational skills
• Strong time management skills and the ability to manage individual assignments
• Ability to handle sensitive situations and maintain a high degree of confidentiality

Preferred qualifications

• Understanding of MTA Finance policies, practices, and procedures
• Familiarity with performance metrics and the ability to meet identified targets
• Working knowledge of service request management tools
• Working knowledge of Microsoft Office Suite, i.e., Word, Excel, PowerPoint, and Outlook
• Bachelor's or Associate's Degree with relevant experience in Business or a related field