Operations Analyst Accounts Payable

Responsibilities

• Gather, validate, and maintain data and other transaction inputs
• Enter transactions in PeopleSoft and the service request management tool
• Retrieve, index, and review scanned documents and forms
• Provide satisfactory customer service by receiving, analyzing, researching, and seeking a resolution to assigned inquiries
• Integrate across teams to document, research, and resolve basic issues and errors as assigned.
• Understand when to resolve or escalate to a supervisor
• Perform/support cyclical processing and period-end activities
• Complete assignments as delegated by the Supervisor
• Comply with MTA and BSC policies, practices, and procedures
• Understand the MTA and BSC vision, including how individual responsibilities fit into the long-term strategies
• Track and report the status of work
• Maintain an appropriate level of process, functional, and technical knowledge and participate in training to continue to develop such knowledge
• Support other team members as appropriate
• Ensure that all assignments are completed with the highest quality and within agreed-to Service Level Agreement guidelines and Key Performance Indicator targets
• Adequately adhere to the team budget
• Identify and implement continuous improvement initiatives as assigned
• Participate in user groups as necessary
• Identify and document input to the knowledge management tool

Requirements

• Possess specific work experience and knowledge in Accounts Payable
• Working knowledge and use of PeopleSoft or related database software
• Ability to process requests consistently with general supervision
• Ability to assess problems and promptly resolve or identify an appropriate team to resolve
• Strong oral and written communication skills
• Strong interpersonal skills with the ability to work with and collaborate across the BSC at all levels within and outside the organization
• Strong time management skills and the ability to manage individual assignments
• Ability to work in a team environment
• Strong attention to detail
• Ability to handle sensitive situations and maintain a high degree of confidentiality

Preferred

• Understanding of MTA Finance policies, practices, and procedures
• Familiarity with performance metrics and the ability to meet identified targets
• Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications
• Shared Services experience preferred

Education and Experience

• High School Diploma or GED
• One (1) year of work experience in Payroll, Accounting, Finance, HR, IT, Procurement, or an equivalent combination of education, training, and experience in data analytics
• Preferred: Bachelor's or Associate’s Degree with relevant experience in Business or related field. A Master's degree may substitute for required experience, not to exceed two years.