Senior OnBase IT Applications Specialist

About the role

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! This position has advanced knowledge in the OnBase ECM system and technology. This individual will be able to build low code/no code solutions within OnBase, support solutions and implementation, document system, solution, project and team functionality, processes, decisions, etc. This individual will also coordinate changes, liaise across IT and the business, and analyze relevant services and systems.

Responsibilities

• Build (35%): Proficiently manage OnBase & ECM systems; implement low code/no code solutions; create procedures to improve existing systems by applying appropriate changes or updates; manage primary day‑to‑day unit functions of specialized technology (e.g., OnBase document type, user management, groups, roles, profiles, permissions, import processors, app server management, license management including new user setup/deactivation, roles, profiles, permissions, public groups); configuration changes including document type, keyword type configurations, workflow, custom settings, dashboards and reports; create and optimize workflows & dashboards.
• Support (20%): Provide Tier 3 support for production systems; support SDLC; proactively monitor applications, provide and advise on solutions that prevent or minimize customer impact; user support; system reporting.
• Document (15%): Develop functional requirements; write technical requirements detailing the technical specifications and features of solutions; capture business process workflow diagrams; document work on approved project management software; create and manage knowledge base and deliver technical documentation.
• Coordinate (10%): Coordinate releases / change request owner; coordinate application upgrades; coordinate testing & deployment; manage user training; monitor user adoption; communicate using Agile methodologies with a functional team.
• Liaise (10%): Act as liaison to business partners & users; work closely with vendors for implementation projects and issue support; serve