Senior Business Applications Specialist

Mission

Habitat Charlotte Region partners with hundreds of families each year through affordable homeownership, home preservation, and financial literacy training.

Position Purpose

The Senior Business Applications Specialist supports organizational excellence and innovation by developing a deep understanding of business strategy and operational needs, translating those needs into documented workflows and requirements, and executing solutions as required. This role may also include developing coded solutions and administering multiple systems.

Essential Functions

• Support Senior SmartSheet Admin as they architect and guide system-wide changes and customizations for improved effectiveness and constituent engagement
• Conduct hands-on implementations when necessary
• Document key systems processes and solutions
• Manage user access on key business systems, identify, define, and implement systems-based solutions to business needs
• Elicit and capture requirements and process flows for various business areas in support of technology implementations and process improvements
• Understand and create documentation of Habitat Charlotte business practices and constituency across numerous systems

Qualifications

• Experience with a wide variety of software packages and no-code/low-code tools such as SQL, MS Power Tools, etc.; ability and desire to learn new technology and software on the fly
• Familiarity with IT best practices around systems design, coding, and releases
• Highly process focused, able to identify, elicit, and document business and systems processes
• Communication skills and experience interacting with multiple constituencies
• Flexible and responsive to accommodate changes, while maintaining confidentiality of sensitive information
• Enthusiasm for teamwork, learning, accuracy, initiative, and critical thinking
• Ability & maturity to work on multiple tasks simultaneously and prioritize appropriately
• Detail oriented with excellent organizational and time-management skills
• Proficiency in Microsoft Office applications

Preferred

• Prior experience with SmartSheet, Salesforce, and/or other coding languages