Senior Applications Specialist

About the role

We are a leading national consumer finance company with a strong legacy of stability and performance. Following our recent acquisition and the appointment of a new CEO, we are entering an exciting period of transformation—shifting toward a high-growth, tech-forward, and operationally excellent future.

Responsibilities

• Oversee the daily operations and administration of the Shaw Spectrum Platform and related contact center systems.
• Manage system configuration including workflows, forms, data points, screens, activities, and user-defined fields.
• Administer and support core servicing technologies, including:
• Shaw Spectrum (Collections module and servicing tools)
• Payment solutions (e.g., Speedpay, MoneyGram, XTCM)
• Repo, remarketing, and skip-tracing software platforms
• Provide troubleshooting, system support, and issue resolution for hosted and on-premise applications.
• Partner with Loan Servicing, Originations, and other business units to optimize workflows, improve efficiencies, and support operational goals.
• Analyze system usage, metrics, and business needs to recommend and implement technology-driven solutions.
• Support special projects and system enhancements as assigned.

Qualifications

• Experience
• Minimum of 3+ years of experience in a call center or servicing environment.
• Shaw Systems / Shaw Spectrum experience strongly preferred, including workflows, forms, and GUI configuration.
• Experience supporting servicing, collections, or originations platforms within a financial services environment preferred.
• Education
• High School Diploma or equivalent required
• Bachelor’s degree preferred (or equivalent combination of education and experience)
• Skills & Abilities
• Strong analytical and problem-solving skills.
• Advanced proficiency in Microsoft SQL (2019/2022) and Microsoft Office tools (Excel, Word).
• Ability to analyze metrics and assess operational impact.
• Strong written and verbal communication skills.
• Demonstrated professionalism, integrity, and ability to maintain confidentiality.
• Comfortable working independently while managing multiple priorities.

Location & Work Environment

This role is hybrid at our Coppell, TX location. Hybrid: Mostly remote with periodic in-office work as needed.