Senior Application Specialist

Key Responsibilities

• Deliver high-quality, front-line technical support—primarily via phone (approximately 75%)—to efficiently triage, investigate, and resolve client inquiries.
• Participate in a rotating after-hours support schedule to ensure continuity of service.
• Troubleshoot and resolve complex client issues related to product functionality, application usage, and database inquiries across the Paciolan product suite.
• Data Analysis & Reporting: Interpret and explain standard reporting tools, identify discrepancies, and accurately document requirements for customized reporting solutions.
• Develop and maintain comprehensive internal documentation and client-facing knowledge base content. May also lead internal knowledge-sharing sessions or client webinars.
• Support pre-release testing by validating new features and functionality prior to client deployment.

Minimum Qualifications

• Background: The ideal candidate has direct experience working within a university athletic department, arts organization, or arena that utilizes Paciolan software.
• Product Expertise: 2+ years of hands-on experience with Paciolan’s ticketing products.
• Industry Experience: Demonstrated experience in event-day operations, box office management, or related functions, with a thorough understanding of the end-to-end event lifecycle. A strong customer-centric approach and proven ability to resolve patron issues with professionalism are essential.
• Technical Proficiency: Solid understanding of database concepts, Paciolan applications, standard desktop software, and emerging technologies, including AI tools.
• Professional Competencies: Exceptional interpersonal, verbal, and written communication skills, with a professional and positive demeanor that reflects Paciolan’s core values of Passion, Accountability, and Collaboration.
• Self-Management & Judgment: Ability to operate effectively with moderate to minimal supervision, demonstrating strong judgment, prioritization skills, and situational awareness.

Pay

The approximate national base pay range for this position is $26.45 to $31.25/ hour. Please note that this is a good faith estimate for the position at the time of posting. Individuals may also be eligible for an annual discretionary bonus and/or sales compensation based on individual and company performance. Placement on the range may vary based on factors including but not limited to job-related knowledge, skills, and experience, and geographic location.

Benefits

• Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability.

Equal Opportunity Employer

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.