Senior On-Site Service Specialist

Position Profile

Provides operations functions in one or all of the following areas: operates high‑volume duplicating, production, sorting, mailing, or bindery equipment; performs associated copying tasks; ships and receives product and supplies; sorts, distributes and handles incoming and outgoing mail/faxes, and applies necessary postage. Provides copier maintenance and/or repair of customer‑site equipment. May also perform bindery, quality control and final check, housekeeping/hospitality, file services, call‑center representative, reception, meeting set‑ups, light maintenance, and other building support functions. Employees performing this function are considered Senior On‑Site Services Specialists due to the higher level of presentation and telephone skills required.

Job Duties and Responsibilities

• Run high‑volume/production copy machines and perform binding and finishing work.
• Ensure convenience copiers are working properly, checking for quality via daily inspections.
• Clear paper jams and inform technicians of specific problems.
• Perform basic equipment troubleshooting and escalate calls to technicians.
• Set up equipment as prescribed by the customer (add toner, stock paper, etc.).
• Scan and/or image documents.
• Maintain records for management reports and inventories of supplies needed.
• Distribute office supplies, fax transmissions, and mail to personnel or designated drop‑off points.
• Calculate charges for jobs performed, maintain logs, and generate reports as needed.
• Respond to and coordinate all service calls required by the customer.
• Perform filing duties in conjunction with specific customer requests.
• Deliver completed jobs to pre‑determined customer locations within and outside of the site.
• Maintain daily meter and service logs.
• Travel between customer buildings as required.
• Answer customer questions regarding status or feasibility of job requests.
• Keep convenience copier areas neat, well‑stocked, and orderly.
• Perform shipping and receiving duties, including dock work in a mailroom‑type environment.
• Set up meeting and conference rooms.
• Assist with building occupant moves within assigned facilities.
• Perform light maintenance and cleaning duties as assigned.
• Occasionally work overtime on nights and weekends, including off‑hour emergency response.
• Use paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler, and scales to complete various contracted jobs.
• Operate copier equipment, calculator, fax machine, postage meter, and basic PC functions.
• Perform filing duties, including purging and archiving old documents.
• Capture data for Ricoh MOR, SPG, and job logs.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED.
• 1–2 years of related work experience; some copy‑job experience preferred.
• May require a valid driver’s license and minimum auto‑insurance coverage per Ricoh.
• Basic computer skills with proficiency in the Microsoft Office Suite.

Knowledge, Skills and Abilities

• Working knowledge of copier and related equipment repair (preferred).
• Understanding of shipping/receiving procedures.
• Basic electronics knowledge (preferred).
• Ability to work independently and flexibly to complete projects.
• Ability to determine correct packing methods and verify packing slips for accuracy.
• Ability to comprehend instructions concerning mail delivery.
• Strong troubleshooting and problem‑solving skills.
• Ability to read and understand technical manuals, parts books, and related publications.
• Excellent customer‑relations and verbal communication skills.

Working Conditions

Frequent exposure to copier/fax machine noise, toner, and temperature changes; possible paper cuts from handling paper and opening boxes. May be exposed to various weather conditions when walking between buildings, and to equipment that can present injury risks. Daily telephone and in‑person contact with customers, employees, managers, dispatch, vendors, and repair technicians. Tight deadlines and quick turnaround times can create high stress. Physical effort may include long periods of standing, walking, bending, reaching, stretching, climbing, and lifting or moving items up to 50 lb, as well as pushing or pulling machines up to 400 lb. Walking between buildings may be necessary.

About Us

Come create at Ricoh: we are a team of information seekers and customer‑obsessed collaborators delivering services, solutions, and technologies that empower business success. As an integrated solutions provider, we connect people and technology, create outstanding customer experiences, and deliver innovation worldwide. We empower digital workplaces, enabling individuals to work smarter from any location and harness the power of information to unlock organizational potential. Join us to help drive a high‑performance culture of excellence and a more sustainable future.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401 k), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Team‑member tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Additional health, wellness, and professional‑development benefits.

Schedule

Full time

Location: Kingsport, TN, United States