Senior On-Site Service Specialist

Ricoh USA, Inc. · El Paso, TX · 1 mo ago

On-siteOTHRPart-time

Position Profile

Provides operations functions in one or all of the following areas: operates high‑volume duplicating, production, sorting, mailing, or bindery equipment; performs associated copying tasks; ships and receives product and supplies; sorts, distributes and handles incoming and outgoing mail/faxes, and applies necessary postage. Provides copier maintenance and/or repair of customer‑site equipment. May also perform bindery, quality control, final check, housekeeping/hospitality, file services, call‑center representative, reception, meeting‑room set‑ups, light maintenance, and other building support functions. Employees performing this function are considered Senior On‑Site Services Specialists due to the higher level of presentation and telephone skills required.

Job Duties and Responsibilities

Run high‑volume/production copy machines and perform binding and finishing work.
Ensure convenience copiers are working properly through daily inspections and quality checks.
Clear paper jams and inform technicians of specific problems.
Perform basic equipment troubleshooting and escalate calls to technicians.
Set up equipment as prescribed by the customer (add toner, stock paper, etc.).
Scan and/or image documents.
Provide temporary/occasional reception services.
Maintain records for management reports and inventories of supplies.
Distribute office supplies, fax transmissions, and mail to personnel or designated drop‑off points.
Calculate charges for jobs performed, maintain logs, and generate reports as needed.
Respond to and coordinate all service calls required by customers.
Perform filing duties in conjunction with specific customer requests.
Deliver completed jobs to predetermined customer locations within and outside the site.
Maintain daily meter and service logs.
Travel between customer buildings as required.
Answer customer questions regarding status or feasibility of job requests.
Keep convenience copier areas neat, well‑stocked, and orderly.
Handle shipping and receiving of materials.
Set up meeting and conference rooms.
Assist with building occupant moves within assigned facilities.
Perform light maintenance and cleaning duties as assigned.
Occasionally work in a mailroom‑type environment performing dock work.
Work periodic overtime on nights and weekends, including off‑hour emergency response.
Use shrink‑wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler, and scales to complete various contracted jobs.
Operate copier equipment, calculator, fax machine, postage meter, and basic PC functions.
Perform filing duties, including purging and archiving old documents.
Capture data for Ricoh MOR, SPG, and job logs.
Perform other duties as assigned.

Qualifications

High school diploma or GED.
1–2 years of related work experience; some copy‑job experience preferred.
May require a valid driver’s license and minimum auto‑insurance coverage per Ricoh.
Basic computer skills with proficiency in the Microsoft Office Suite.

Knowledge, Skills and Abilities

Working knowledge of copier and related equipment repair (preferred).
Understanding of shipping/receiving procedures.
Basic electronics knowledge (preferred).
Ability to work independently and flexibly to complete projects.
Ability to determine correct packing methods and verify packing slips for accuracy.
Ability to comprehend mail‑delivery instructions.
Strong troubleshooting and problem‑solving skills.
Capability to read and understand technical manuals, parts books, and related publications.
Excellent customer‑relations and verbal communication skills.

Working Conditions

Frequent exposure to copier/fax machine noise, toner, and temperature changes; occasional paper cuts from handling paper and opening boxes. May be exposed to various weather conditions when walking between buildings, and to equipment that can present injury risks. Daily telephone and in‑person contact with customers, employees, managers, dispatch, vendors, and repair technicians. High‑stress environment due to tight deadlines and quick turnaround times. Physical effort may include long periods of standing, walking, bending, reaching, stretching, climbing, and lifting or moving items up to 50 lb, as well as pushing or pulling machines up to 400 lb. Walking between buildings may be required.

About Ricoh

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock potential in every organization. Our purpose‑driven, passionate team delivers services and technologies that inspire customer success and guide them toward a more sustainable future.

Benefits

Medical, dental, life, and disability insurance options.
Retirement Savings Plan (401 k), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Team‑member tuition assistance programs.
Paid vacation time and paid holidays annually.
Additional health, wellness, and professional‑development benefits.

Pay

Salary range: $18 – $22 per hour.

Schedule

Part‑time.

Location

El Paso, TX, United States.