Senior On-Site Service Specialist

Position Profile

Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May perform various building support functions related to meeting set ups and light maintenance. Employees performing this function are considered Senior On‑Site Services Specialists due to the higher level of presentation and telephone skills needed.

This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

Job Duties and Responsibilities

• May perform reception services on a temporary/occasional basis.
• Maintain records for management reports and inventories of supplies needed.
• Calculate charges for jobs performed, maintain logs, and generate reports.
• Respond to and coordinate all service calls required by the customer.
• Perform filing duties in conjunction with specific customer requests.
• Deliver completed jobs to pre‑determined customer locations within and outside of the site, traveling between customer buildings as needed.
• Answer customer questions regarding status or feasibility of job requests.
• Perform duties related to shipping and receiving of materials, including dock work in a mailroom‑type environment.
• Set up meeting and conference rooms as required.
• Assist with building occupant moves within assigned facilities.
• Perform light maintenance and cleaning duties as assigned.
• Use copier equipment, calculator, fax machine, postage meter and PC.
• File, purge, and archive old documents.
• Ensure data for Ricoh MOR, SPG and job logs are captured.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED.
• 1–2 years of related work experience; some copy‑job experience preferred.
• May require a valid driver’s license and minimum auto‑insurance coverage per Ricoh.
• Basic computer skills with proficiency in the Microsoft Office Suite.

Knowledge, Skills and Abilities

• Working knowledge of copier and related equipment; repair experience preferred.
• Understanding of shipping/receiving procedures.
• Basic electronics knowledge preferred.
• Ability to work independently and flexibly to complete projects.
• Ability to determine correct packing methods and verify packing slips for accuracy.
• Ability to comprehend mail‑delivery instructions.
• Strong troubleshooting and problem‑solving skills.
• Ability to read and understand technical manuals, parts books, and related publications.
• Excellent customer‑relations and verbal communication skills.

Working Conditions

Frequent exposure to copier/fax machine noise, toner, and temperature changes; occasional paper cuts from handling paper and opening boxes. May be exposed to various weather conditions when walking between buildings, and to equipment that can present injury or accident risks. Daily telephone and in‑person contact with customers, employees, managers, dispatch, vendors, and repair personnel. Tight deadlines and quick turnaround times can create high stress. Physical effort may include long periods of standing, walking, bending, reaching, stretching, climbing, and lifting or moving items up to 50 lb, as well as pushing or pulling machines on wheels up to 400 lb. Walking between buildings may be necessary.

About Ricoh

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose‑driven and passionate team, come create with us and help drive our high‑performance culture of excellence into tomorrow.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401 k), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Team‑member tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Additional health, wellness, and professional‑development benefits.

Job Information

• Schedule: Full time