Senior On-Site Service Specialist
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should map content to these headings where appropriate. We must not repeat job title as heading. We must not include Job ID etc. We must include sections only when posting has real, specific content. We must not create Pay/Schedule/Benefits unless posting actually states them. The posting includes Salary Range: 18.00-20.00 (presumably per hour). Job Schedule: Full time. Also benefits described in "Invest In Yourself At Ricoh". So we can have sections: Responsibilities (Job Duties And Responsibilities), Qualifications (Education, Experience And Certifications), Skills (KNOWLEDGE, Skills And Abilities), Working Conditions (maybe not a standard heading but could be included under Responsibilities? But we have a heading for Working Conditions? Not in list but we could still include if content exists. The list given is examples; we can use other headings if needed? The instruction: "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests we should use those headings where applicable, but we can also use other headings if needed? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect us to use those headings for sections we have. So we need to map content to those headings.
We have:
- About the role: could be the POSITION PROFILE summary.
- Responsibilities: Job Duties And Responsibilities.
- Requirements: Qualifications (Education, Experience And Certifications) maybe also includes driver's license etc.
- Skills: KNOWLEDGE, Skills And Abilities.
- Benefits: Invest In Yourself At Ricoh (benefits description).
- Pay: Salary Range.
- Schedule: Job Schedule (Full time).
Also we have About Us section (company description). Could be placed under About the role? Or maybe we could add an "About Us" heading but not in list; but we could incorporate into About the role? The About Us is separate descriptive paragraph about Ricoh. Could be included as a section "About the company" but not required. The instruction: "Prefer a few substantive sections over many thin ones." So we could combine About Us into About the role or maybe omit if not needed? But it's substantive. Could create a section "About the company" but not in list; maybe we can still use for About Us as it's a heading. The examples are not exhaustive; they said e.g. So we can use other headings as needed. Probably safe to include About Us as its own heading.
We must not include boilerplate like EEO etc. Not present.
We must not repeat job title as heading.
We must not include Job ID etc.
We must preserve all substantive information.
We need to output only HTML fragment, no /, no markdown fences.
Let's craft:
About the role
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect us to use those headings for sections we have. So we need to map content to those headings.
We have:
- About the role: could be the POSITION PROFILE summary.
- Responsibilities: Job Duties And Responsibilities.
- Requirements: Qualifications (Education, Experience And Certifications) maybe also includes driver's license etc.
- Skills: KNOWLEDGE, Skills And Abilities.
- Benefits: Invest In Yourself At Ricoh (benefits description).
- Pay: Salary Range.
- Schedule: Job Schedule (Full time).
Also we have About Us section (company description). Could be placed under About the role? Or maybe we could add an "About Us" heading but not in list; but we could incorporate into About the role? The About Us is separate descriptive paragraph about Ricoh. Could be included as a section "About the company" but not required. The instruction: "Prefer a few substantive sections over many thin ones." So we could combine About Us into About the role or maybe omit if not needed? But it's substantive. Could create a section "About the company" but not in list; maybe we can still use for About Us as it's a heading. The examples are not exhaustive; they said e.g. So we can use other headings as needed. Probably safe to include About Us as its own heading.
We must not include boilerplate like EEO etc. Not present.
We must not repeat job title as heading.
We must not include Job ID etc.
We must preserve all substantive information.
We need to output only HTML fragment, no /, no markdown fences.
Let's craft:
About the role
About the role
Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.
Responsibilities
- Runs high volume/production copy machines and performs binding and finishing work.
- Ensures convenience copiers are working properly, checking for quality via daily inspections.
- Clears paper jams and informs technicians of specific problems.
- Performs basic equipment troubleshooting and escalates calls to technicians.
- Performs setup of equipment as prescribed by the customer (toner add, stocks paper, etc).
- Performs duties of scanning and/or imaging documents.
- May perform reception services on temporary/occasional basis.
- Maintains records for management reports and inventories of supplies needed.
- Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
- Calculates charges for jobs performed and maintains logs and may generate reports.
- Responds to and coordinates all service calls required by customer.
- May perform filing duties in conjunction with specific customer requests.
- Delivers completed jobs to pre-determined customer locations within and outside of the site.
- Maintains daily meter and service logs.
- May travel between customer's buildings.
- Answers customer questions regarding status or feasibility of job requests.
- Ensures upkeep of convenience copier areas by keeping neat and well stocked.
- Performs duties related to the shipping of materials.
- Performs duties related to the receiving of materials.
- May perform meeting room and conference room set ups.
- May perform building occupant moves within assigned facilities.
- May perform light maintenance, and cleaning duties as assigned.
- May occasionally perform shipping, receiving and dock work in a mailroom type environment.
- May require periodic overtime on nights and weekends, including off-hour emergency response.
- Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
- Uses all copier equipment, calculator, fax machine, postage meter and some PC.
- Performs filing duties, which may include purging' and archiving old documents.
- Understanding of Ricoh Services Portfolio & Technology.
- Ensures data for Ricoh MOR, SPG and job logs are captured.
- Performs other duties as assigned.
Requirements
- Requires high school diploma or GED and 1-2 years of related work experience.
- Some related copy job experience is preferred.
- May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.
- Demonstrate competency in basic computer skills including proficiency in MS Office Suite.
Skills
- Working knowledge of copier and other related equipment and repair is preferred.
- Requires knowledge and understanding of shipping/receiving procedures.
- Basic electronics knowledge is preferred.
- Possesses ability to work independently and flexibly to complete projects.
- Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
- Possesses ability to comprehend instructions concerning mail delivery.
- Possesses troubleshooting and problem solving skills.
- Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.
- Possesses excellent customer relations skills and excellent verbal communication skills.
Working Conditions
Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes. Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents. Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people. Dealing with tight deadlines and quick turnaround times imposes high stress levels. Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.
About Us
Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Benefits
Invest In Yourself At Ricoh, you can: Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually. Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Pay
Salary Range: $18.00‑$20.00 per hour.
Schedule
Job Schedule: Full time.
We need to ensure we didn't include any boilerplate like "Note: Due to the higher level..." we included that in About the role? Actually we included the note about Senior On-Site Services Specialist in About the role paragraph? We didn't include that note. The note: "Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist." This is substantive; we should include it. We can add to About the role paragraph. Also we missed "Location: Beaverton, OR, United States". Should we include location? Not in headings but could be included in About the role or maybe a separate section "Location". Not required but we should preserve all substantive information. We can add location to About the role paragraph or maybe a separate