Senior Office Coordinator

About the role

Stationed at the reception desk, this person serves as the first point of contact for Team Members, visitors, candidates, vendors, Board members, and our furry friends. We're looking for someone who Puts Customers First, Acts as An Owner, and is passionate about delivering an exceptional workplace experience every day.

This role is responsible for maintaining a safe, efficient, and engaging workplace by overseeing daily facilities operations, vendor performance, workplace services, and site improvement initiatives. The Facilities Senior Coordinator partners cross-functionally with Operations, Safety, Security, IT, HR, and external vendors to ensure the facility meets Chewy's operational standards. This role serves as a senior individual contributor, providing operational leadership, mentoring junior team members, and driving continuous improvement initiatives.

Responsibilities

• Facility Operations: Oversee day-to-day facilities operations for assigned site(s), ensuring a safe, clean, and fully functional work environment. Conduct routine facility inspections and identify opportunities to improve workplace conditions. Coordinate corrective and preventative maintenance activities with internal partners and third-party vendors. Manage facilities work orders and ensure timely resolution of service requests. Support facility readiness for business operations, audits, and peak events.
• Vendor Management: Establish relationship with the local Property Management team for assigned site(s), ensuring consistent and proactive communication, and monitoring work orders. Manage relationships with janitorial, HVAC, waste, security, and other service providers. Monitor vendor performance against established service level agreements (SLAs) and key performance indicators (KPIs). Perform routine vendor audits and communicate performance expectations. Track invoices, validate completed work, and support budget compliance.
• Workplace Experience: Deliver a best-in-class workplace experience for Team Members and visitors. Coordinate office moves, workstation assignments, furniture requests, and workplace setup. Support Team Member engagement initiatives and site events in partnership with cross-functional partners. Respond professionally and promptly to workplace concerns and service requests.
• Project Coordination: Support facility improvement projects from planning through execution. Coordinate furniture installations, renovations, space planning, and workplace enhancements. Track project schedules, budgets, risks, and stakeholder communication. Identify opportunities to improve operational efficiency and reduce facility costs.
• Financial & Administrative Support: Assist in managing site operating budgets and facility expenses. Monitor purchase orders and invoices. Maintain facility asset inventories and operational documentation.
• Leadership: Mentor and provide guidance to Facilities Coordinators and new team members. Develop and maintain standard operating procedures (SOPs) and workplace standards. Build strong partnerships across Operations, HR, Safety, Security, IT, Procurement, Real Estate and other teams. Lead meetings and drive initiatives that improve workplace operations.

Requirements

• Bachelor's degree or equivalent professional experience.
• 3+ years of experience in facilities management, workplace operations, property management, or a related field.
• Experience managing multiple vendors.
• Experience coordinating facility maintenance, repairs, and workplace projects.
• Strong organizational, project management, and prioritization skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite, including Excel and PowerPoint.

Preferred Qualifications

• Experience with Facility ticketing platforms (ServiceNow, Corrigo, or similar).
• Knowledge of OSHA regulations, life safety systems, and workplace compliance requirements.
• Experience managing projects using Project Management platforms (Asana, Monday, Jira, or similar).

Physical Requirements

• Have the capacity to lift and carry objects, equipment, or supplies, which can range from light items (less than 10 pounds) to heavier items (up to 50 pounds or more).
• The ability to move around the facility, including walking, events, standing, and possibly climbing stairs or ladders for excessive amount of time.
• Will have ability to bend, stoop, kneel, and crouch for tasks like inspecting equipment, performing, and accessing low storage areas.
• Standing and sitting, for extended periods during inspections or maintenance tasks, as well as sitting for desk work and administrative duties.
• Ability to participate in after-hours emergency response and support occasional travel as business needs require.

Pay

The hourly range for this role is $24.03 - $36.05. The specific hourly range offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.

Benefits

• Eligible for 401k.
• Medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident insurance.
• Parental leave and family services benefits.
• Backup dependent care.
• Flexible spending accounts.
• Telemedicine.
• Pet adoption reimbursement.
• Employee assistance program.
• Discounts including 10% off pet insurance and 20% off at Chewy.com.
• Non-exempt hourly team members accrue paid time off (PTO) and are eligible for additional unplanned unpaid time off (UTO).
• Team members will receive six paid holidays per year.
• Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.