Senior Office Administrator (Business Office) - Long Term Care

Scope of Position

The Senior Office Administrator provides support to the Fiscal and Reception Services Manager through complex accounting functions, internal audits, collections, reporting, and administrative support for the Rockingham County Rehabilitation and Nursing Center and Ernest P. Barka Assisted Living Community. This position also coordinates the Medicaid application and eligibility process, providing guidance and support to residents, families, and other responsible parties throughout all stages of the Medicaid process.

A Day in the Life

We are committed to providing preventative and restorative care to all residents and clients here at Rockingham County. The Senior Office Administrator plays a key role in supporting the daily operations of Fiscal Services through a combination of accounting, administrative, reporting, and resident financial support functions. Responsibilities include:

• Preparing journal entries, reconciling accounts and expenditures, managing Resident Fund Account transactions, assisting with collections efforts, generating reports, maintaining records for regulatory compliance, processing mail, and supporting budget and audit activities.
• Serving as a primary resource for residents, families, and other responsible parties navigating the New Hampshire Medicaid process. This includes assisting with applications, documentation collection, eligibility tracking, redeterminations, appeals, and ongoing communication with the Division of Health and Human Services and other outside agencies.
• Working closely with Admissions, Fiscal Services, residents, families, attorneys, insurance companies, and state agencies to ensure residents receive timely financial assistance while maintaining accurate records and confidentiality.
• Supporting departmental operations, assisting with resident financial services, and providing leadership and oversight to Fiscal Services support staff in the absence of the Fiscal and Reception Services Manager.

Required Education and Experience

• Bachelor’s degree in business or a related field from an accredited college or technical school preferred;
• Five (5) years of related experience;
• One (1) to three (3) years of experience in the Long Term Care Medicaid application process preferred;
• Two (2) years demonstrated supervisory experience; or
• An equivalent combination of education, work, and experience will be considered.

Equal Employment Opportunity

Mandatory post-offer physical and drug testing for new hires. Criminal records check required.

Benefits

• Health, dental, vision, life insurance, short-term disability and optional long-term disability.
• Employees working 35 hours or more per week will be enrolled in the New Hampshire Retirement System (pension plan).
• Paid Time Off (22.13 days accrued each year)
• 11-12 Paid Holidays
• $150/Year Uniform Stipend
• Shift Pick Up Bonuses
• Short Staff Pay
• 100% Paid Short Term Disability
• 100% Paid Life Insurance ($25,000) and AD&D Insurance ($25,000)
• Optional Long Term Disability
• Optional Deferred Compensation 457B Retirement Plans
• Tuition Reimbursement ($4,000 annually following one year of benefits-eligible employment)
• Employee Assistance Program
• Employee Discount Website
• On-Site Gym, Staff Dining/Cafeteria, and Quiet Room w/ Massage Chair