Business Office Manager - Long Term Care

About the role

It's more than a career, it's a calling. Join a team where your work matters - every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact. This position is essential to ensuring the financial well-being of the community by managing resident billing, insurance verification, accounts receivable, long-term care insurance claims, and resident trust accounts with accuracy and attention to detail. The ideal candidate is highly organized, knowledgeable in Medicaid pending applications, submitting long term care insurance claims, and skilled at building positive relationships with residents and families. Department: The Sarah Community General Admin.

Responsibilities

• Verifies payor source and amounts due, pays bills and collects payment from all payor sources.
• Maintains and records daily census admissions and discharges, payor changes, and room changes.
• Ensures proper documentation is made in the billing computer system.
• Verifies insurance and payor information on new admissions.
• Follows-up on and collects from all past due accounts per established guidelines and/or processes.
• Designs and implements efficient guidelines/processes.
• Maintains and records notes in collection log and in billing computer system on all past due balances.
• Prepares daily bank deposits and daily posting of deposits into the billing computer system.
• Participates in monthly Accounts Receivable (A/R) meetings and weekly Medicare meetings with community leaders and corporate partners, as applicable.
• Responsible for accounts receivable outcomes by maintaining Days Sales Outstanding (DSO) that is within the goals of the corporate office.
• Assists with month-end close procedures and notifies corporate office of completion.
• Completes and submits bad debt write-off forms, adjustments, and paperwork to corporate office for approval, as necessary.
• Maintains day-to-day operations of resident trust account, including monthly reconciliation, resident accounts with balances, and weekly reconciliation of resident trust cash box.
• Performs other duties as assigned.

Requirements

• Education: Associate's degree or equivalent years of experience and education.
• Experience: Two years' experience.
• Physical Requirements: Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs; frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements; frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors; frequent use of hearing and speech to share information through oral communication; ability to hear alarms, malfunctioning machinery, etc.; frequent keyboard use/data entry; occasional bending, stooping, kneeling, squatting, twisting and gripping; occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs; rare climbing.
• Required Professional License and/or Certifications: None.

Schedule

Monday-Friday, approximately 8am-4:30pm. There may be a manager on duty rotation (1 out of 8 weekends, 4 hour shifts on Sat and Sun 10am-2pm). Scheduled weekly hours: 40. Work shift: Variable shift (United States of America).