Business Office Manager - Long-Term Care

About the role

We are seeking a dependable and detail-oriented Business Office Manager to join our growing team!

Responsibilities

• Manage Accounts Receivable: Maintain records, send collection letters, and follow up on past-due balances
• Support Billing Operations: Process monthly private pay billing, post cash deposits, and verify financial details for new inquiries and admissions
• Process Claims: Submit and follow up on Medicare, MSP, Managed Care, and insurance claims
• Oversee Resident Trust Funds: Maintain accurate trust fund records and ensure compliance with regulations
• Ensure Timely Billing: Complete Medicare/HMO claims by the 5th of each month and bill hospice companies promptly
• Provide Training and Coverage: Train staff to ensure “3 Deep” office backup coverage
• Collaborate with Teams: Attend interdisciplinary meetings to review admissions, discharges, and payer changes
• Support General Office Tasks: Handle mail, update PCC records, and verify financials for new admissions

Requirements

We are looking for someone who:

• Has experience in accounts receivable and general financial processes
• Demonstrates excellent organization and multitasking ability
• Is proficient in typing, 10-key entry, and general computer use
• Communicates clearly in English, both verbally and in writing
• Mets deadlines with accuracy and attention to detail
• Cares genuinely for elderly and disabled individuals
• Adheres to safety policies and respects the Patient Bill of Rights and Employee Responsibilities

Qualifications

We prefer candidates who have:

• A high school diploma or equivalent
• At least 2 years of relevant experience in a similar role
• Experience with medical coding and billing software
• Knowledge of long-term care regulations and standards

Skills

The ideal candidate should possess:

• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite
• Ability to work independently and as part of a team

Benefits

(Full-Time)

• Comprehensive Coverage: Health, Dental, and Vision Insurance
• Extra Protection: AD&D, Short-Term Disability, Cancer, Critical Illness, and more
• Life Insurance: Whole and Term Policies
• Professional Growth: Tuition Reimbursement for continued education
• Time to Recharge: Paid Time Off
• Retirement Planning: Immediate 401(k) eligibility
• Unwavering Support: Exceptional corporate resources

Pay

TBD

Schedule

TBD

Equal Opportunity Employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.