Senior OCM Consultant

About the role

The Senior Organizational Change Management Consultant (OCM) plays a critical role in driving the people side of change for complex technology implementations and business transformation initiatives. You will work in partnership with the OCM Lead, client project teams, and key stakeholders to design and execute strategies that promote organizational readiness, accelerate user adoption, and deliver sustainable business outcomes.

Responsibilities

• Support the OCM Lead in the execution of change management strategies across technology implementations and transformation initiatives.
• Lead assigned OCM workstreams and deliverables while collaborating with project teams to ensure alignment with project milestones and release schedules.
• Conduct stakeholder analyses, change impact assessments, and organizational readiness activities.
• Develop and execute communication, training, and engagement plans to support adoption of new systems, processes, and ways of working.
• Partner with business and technical teams to identify change risks, resistance points, and adoption challenges; recommend mitigation strategies.
• Facilitate workshops, focus groups, stakeholder meetings, and feedback sessions to inform and support change initiatives.
• Create executive-ready presentations, project updates, communications, and training materials.
• Assist in developing change networks, champion programs, and leadership engagement activities.
• Support the collection and analysis of adoption metrics, user feedback, and readiness data to inform change interventions.
• Collaborate with cross-functional teams to ensure a consistent and positive end-user experience throughout the transformation journey.
• Contribute to the continuous improvement of OCM methodologies, tools, and templates.
• Provide coaching and guidance to junior team members when appropriate.

Requirements

• 5–8+ years of Organizational Change Management experience, preferably supporting technology implementations and digital transformations.
• Experience contributing to OCM programs for enterprise technology deployments (e.g., ServiceNow, CRM, ITSM, HRIS, ERP, AI, or digital workplace solutions).
• Strong background in change management, stakeholder engagement, communications, training, and user adoption activities.
• Ability to translate technical and process changes into business impacts and user-focused messaging.
• Strong facilitation, presentation, stakeholder management, and consulting skills.
• Experience working within matrixed project environments and partnering with cross-functional teams.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.
• Comfortable working in fast-paced environments with evolving priorities and ambiguity.

Qualifications

• Bachelor's degree required (Business, Communications, Organizational Development, or related field preferred).
• Prosci or CCMP certification preferred.
• Nice to have: project/program management experience or certifications (PMP, Scrum, Agile, etc.).

Skills

• Strong change management and stakeholder engagement skills.
• Effective communication and facilitation abilities.
• Ability to translate technical and process changes into business impacts and user-focused messaging.
• Experience working in matrixed project environments and partnering with cross-functional teams.
• Strong organizational and attention-to-detail skills.

Benefits

• Medical, dental, and vision insurance.
• Comprehensive employee assistance program.
• 401(k) retirement plan.
• Paid time off and holidays.

Pay

The base salary range for this position is $140,000-$175,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Schedule

This is a Short-Term Role. The position is for an existing, immediate vacancy and requires an individual who can start as soon as possible.