Senior Network Technology Support

About the role

The Senior Wireless Design & Consulting Engineer serves as a lead technical consultant responsible for enterprise Wi‑Fi architecture, RF engineering, wireless design, customer advisory services, and technical leadership. This role partners directly with customers, sales teams, project managers, and implementation teams to develop wireless solutions that meet business, operational, and performance objectives.

Location: Atlanta, Georgia; Dallas, Texas.

Responsibilities

• Serve as the primary wireless engineering consultant for customers.
• Lead customer discovery sessions and technical design workshops.
• Translate business requirements into scalable wireless architecture solutions.
• Present technical recommendations, risks, assumptions, and remediation plans.
• Provide technical leadership during pre‑sales and delivery engagements.
• Support account teams and customer‑facing solution development efforts.
• Act as a trusted advisor for wireless networking technologies and best practices.
• Conduct predictive and on‑site RF site surveys.
• Perform wireless coverage, capacity, interference, and spectrum analysis.
• Develop enterprise WLAN designs using Ekahau and industry best practices.
• Produce wireless design packages and engineering deliverables.
• Create Bills of Material (BOMs) and deployment recommendations.
• Design wireless solutions supporting hospitality, enterprise, healthcare, retail, and managed services environments.
• Validate design integrity prior to implementation.
• Conduct post‑installation RF validation and performance optimization.
• Define wireless engineering standards, methodologies, and best practices.
• Lead troubleshooting efforts for complex wireless and networking issues.
• Perform root cause analysis for chronic and critical service issues.
• Mentor engineers and provide technical guidance.
• Review and approve engineering designs and implementation plans.
• Serve as the technical escalation point for advanced wireless design and performance issues.
• Drive engineering standards, process improvements, and operational efficiencies.
• Oversee implementation and turn‑up activities.
• Review deployment readiness and validation plans.
• Support customer acceptance testing and solution validation.
• Ensure engineering standards are maintained throughout project delivery.
• Coordinate remediation efforts related to implementation issues and design deviations.
• Develop and maintain wireless design standards, templates, and methodologies.
• Produce engineering documentation and customer‑facing deliverables.
• Maintain design repositories and knowledge documentation.
• Review and approve final as‑built documentation.
• Ensure consistency and quality across engineering deliverables.

Requirements

• 3+ years of experience performing wireless engineering, RF design, wireless consulting, site surveys, or enterprise network architecture.
• Experience leading wireless design and implementation projects.
• Experience developing Bills of Material (BOMs) and customer design deliverables.
• Strong customer‑facing consulting and presentation skills.
• Strong verbal and written communication skills.
• Ability to independently lead technical initiatives and customer engagements.
• Ability to serve as a technical mentor and escalation resource.
• Bachelor’s degree (BS/BA) desired.

Qualifications

• ECSE Design (Ekahau Certified Solutions Engineer)
• CWDP (Certified Wireless Design Professional)
• CWNA (Certified Wireless Network Administrator)

Skills

• Cisco Meraki Solutions Specialist (CMSS)
• CWNP Certification
• CCNP Enterprise
• Aruba Professional Certifications
• Juniper Professional Certifications
• Ruckus Professional Certifications
• Hospitality Wi‑Fi design and consulting experience