Senior Technology Support
About the role
The Senior Technology Support (Executive Support Service) is a highly skilled, customer-obsessed professional responsible for delivering premium, end-to-end IT support to executive leadership. This role goes beyond traditional support; it requires anticipation, discretion, and ownership. The individual will act as a trusted technology advisor to executives, ensuring their technology ecosystem is always optimized, secure, and aligned with business priorities.
What you'll do
- Provide white-glove, concierge-level IT support to senior executives and their staff.
- Serve as a single point of ownership for executive technical issues from intake through resolution.
- Build trusted relationships with executives, understanding their preferences, workflows, and priorities.
- Anticipate issues before they occur through proactive monitoring, maintenance, and optimization.
- Ensure executive devices (laptops, mobile, conferencing systems) are always fully functional and up to date.
- Conduct regular executive environment health checks.
- Respond rapidly to high-priority incidents, including after-hours via pager rotation.
- Drive end-to-end incident management, coordinating across infrastructure, networking, and application teams.
- Operate with urgency and precision during business-critical events.
- Ensure flawless execution of executive meetings, board sessions, and high-visibility events.
- Support advanced collaboration technologies (Teams, Zoom, conference room systems, AV setups).
- Advise executives on best use of technology tools, productivity enhancements, and emerging capabilities.
- Translate technical concepts into clear, business-relevant language.
- Identify patterns and recurring issues; drive root cause analysis and long-term fixes.
- Contribute to knowledge management and automation initiatives to improve service efficiency.
- Partner with engineering teams to influence product and service improvements.
What you'll bring
- Strong experience in executive IT support or high-touch enterprise support environments.
- Deep knowledge of Windows and macOS ecosystems, mobile device management (iOS/Android), collaboration tools (Microsoft 365, Teams, Zoom), networking fundamentals (VPN, Wi-Fi, remote access), and AV/conferencing technologies and executive meeting environments.
- Proven ability to deliver white-glove, customer-first support.
- High attention to detail with a bias for action and ownership.
- Ability to remain calm and effective under pressure.
- Strong interpersonal skills with the ability to engage confidently with senior leadership.
- Exceptional verbal and written communication.
- High level of professionalism, discretion, and confidentiality.
- Strong troubleshooting and analytical problem-solving skills.
- Ability to manage multiple priorities in a fast-paced, high-stakes environment.
- Experience working in on-call or 24/7 support models.
About Walmart Global Tech
Walmart Global Tech is a team of software engineers, data scientists, cybersecurity experts, and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. We are people-led and tech-empowered, training our team in the skillsets of the future and bringing in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions, and reimagine the future of retail.
Benefits
- Beyond our great compensation package, you can receive incentive awards for your performance.
- Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
- Equal Opportunity Employer: Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them.
Minimum Qualifications
- Bachelor’s degree in Engineering, Information Technology, Computer Science, or related field and 2 years’ experience in technology, system management and integration, process design, or related area OR 4 years’ experience in technology, system management and integration, process design, or related area.
Preferred Qualifications
- Leading project teams.
- Supervisory experience.
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.