IT Support Tech, Senior

About the role

Mister Car Wash is rewriting the rules of the car wash industry. Headquartered in Tucson, Arizona, we are the nation's largest and fastest growing multibillion dollar car wash company with over 500 car washes in 21 states. The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by resolving hardware, software, and network issues independently and collaboratively. With increased scope and autonomy, it contributes to system deployment, infrastructure reliability, and documentation that empowers end users and junior technicians.

Responsibilities

• Deliver Tier 1–2 support for internal users across multiple sites
• Resolve a broad range of hardware and software issues via the service desk
• Independently diagnose and troubleshoot complex problems; escalate where necessary
• Foster relationships with end users through responsive communication and issue resolution
• Build and configure systems including desktops, laptops, and peripheral devices
• Perform installs, updates, patching, and preventative maintenance of software and IT assets per company standards
• Support lifecycle management of IT equipment across locations
• Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting
• Monitor and maintain network devices, addressing routine performance issues
• Contribute to infrastructure improvements and system reliability
• Develop and update technical documentation and user guides
• Maintain service records in the ticketing platform

Note: The job duties above provide a general sense of the role; additional duties may be assigned as necessary.

Requirements

• High school diploma or GED required
• Associate’s degree in Information Technology or a related field preferred
• Minimum of 2 years of experience in IT support or a related technical role
• Familiarity with Microsoft Office Suite and service desk platforms
• Experience supporting diverse IT environments and troubleshooting hardware/software issues
• CompTIA Fundamentals +, CompTIA A+, or comparable certification
• Ability to travel up to 25%

Skills

• Strong desire to learn and grow in a technical environment
• Excellent customer service and organizational skills
• Effective written and verbal communication abilities
• Ability to multi-task and manage time efficiently
• Proficiency in supporting diverse networks and IT systems
• Willingness to travel frequently and adjust to changing schedules

Benefits

• Excellent benefits including medical, vision, and dental insurance
• Paid time off (PTO)
• 401k retirement plan
• Modern office space in downtown Tucson
• On-site fitness gym and bike share
• Employee game room and lounge
• Free unlimited Wash Club membership