Senior IT Support Technician

Overview

Quinn Company is seeking a Senior IT Support Technician to provide advanced technical support across their organization. This role supports a modern Microsoft environment and plays a key role in improving IT operations, enhancing user experience, and driving efficiency through technology and automation.

Responsibilities

• Provide advanced support for hardware, software, and network-related issues across multiple locations
• Install, configure, deploy, and troubleshoot PCs, mobile devices, and telecom systems
• Manage users and devices in a hybrid Active Directory / Microsoft 365 environment
• Support endpoint management using Microsoft Intune and Windows Autopilot
• Analyze data and system logs to identify issues and trends; generate reports for leadership
• Aid in application deployment, scripting (PowerShell/batch), and automation efforts
• Support and triage IT tickets, providing Tier III level support when needed
• Maintain documentation, SOPs, and knowledge base articles
• Partner with leadership to identify recurring issues and improve workflows
• Serve as an IT point of contact at assigned locations and provide onsite support as needed
• Participate in IT infrastructure and network-related projects

Qualifications

• 4+ years of related IT support experience
• Strong Microsoft environment knowledge (M365, AD, Intune)
• Strong troubleshooting and communication skills
• College or university program certificate; or four years related experience/training; or equivalent combination of education and experience