Senior Network & Systems Technician (Citrix & VMware Infrastructure)

About the role

Capital Region BOCES provides both educational programs and educational support services, including an extensive IT division (NERIC) that serves over 200 school districts locally and statewide. We are preparing students & educators for success, and we employ hundreds of individuals who support that mission. Our team ensures that educational programs are administered, and schools run efficiently and effectively so our kids receive a world-class education. They are guided by 5 commitments that support their mission and purpose—Service, Value, Excellence, Improvement and Leadership.

As the Senior Network & Systems Technician focused on supporting the Server Infrastructure team at NERIC with Citrix and VMware infrastructure, you will lead the work of the team that strives to ensure that critical server environments and virtual application delivery services are highly available and operating effectively and efficiently for our subscribing school districts.

Responsibilities

• Administer, configure, and secure Citrix Cloud DaaS, Citrix Virtual Apps and Desktops architecture, and VMware virtualization platforms.
• Manage Citrix policies, VDAs, MCS/PVS concepts, StoreFront/Workspace, Gateway/NetScaler ADC, Cloud Connectors, and application delivery.
• Manage core Windows Server components, Active Directory, Group Policy, DNS, certificates/PKI, storage, identity, and security fundamentals while utilizing PowerShell for automation.
• Analyze complex multi-layer incidents, isolate root causes, and restore service under pressure.
• Plan and lead technical projects, maintenance windows, migrations, upgrades, and disaster-recovery tests.
• Lead and mentor the team; prepare clear technical documentation, diagrams, procedures, and staff training materials.

Benefits

• Platinum level, co-pay-based health insurance program; Individual or Family options available with BOCES paying 76% of the premium.
• Professional development opportunities to stay current with industry trends and best practices.
• Generous paid time off: 15 paid holidays, four weeks of vacation, and a separate bank of sick/personal time.
• Membership in a public, pension-based retirement system.

Requirements

• College degree in Computer Science, Information Technology, or a closely related field with at least 2–3 years of experience supporting computer systems and networks; or a High School Diploma with at least 4 years of applicable experience.
• At least one year of experience as a team leader or project leader.
• Strong foundational knowledge of Citrix Cloud/Virtual Apps, VMware, Windows Server administration, and network security fundamentals.
• Ability to communicate clearly under pressure via phone, email, web-conferencing, and in-person to establish effective working relationships with customers, vendors, and managers.
• Ability to prepare clear technical diagrams, reports, and maintain accurate environment records.
• Passion to help others, great customer service skills, a personal drive for continuous learning, and a desire to develop your skills.
• Experience working in school district operations is ideal but not required.