Senior Network Operations Engineer

About the role

Reporting to the Network Engineering Manager, this role will own the full operational lifecycle, Service Level Objectives (SLOs), and availability for distinct network services across our global enterprise. You will apply a systems-level perspective and leverage strong proficiency in core technical skills—including Infrastructure as Code, observability, and automation—to design scalable architectures, eliminate manual toil, and lead technical efforts to ensure an "Always Secure. Always On." environment.

Responsibilities

• Manage the full operational lifecycle, SLOs, and availability for distinct network services or platforms across global offices and cloud environments.
• Collaborate closely with cross-functional stakeholders—including Business Technology, Workplace, Security, and TDI teams—to plan projects, improve IT network security, and resolve recurring incidents.
• Develop and maintain system consistency across the fleet by scheduling change requests, configuring network monitoring tools, and participating in an on-call rotation to remediate outages.
• Lead technical delivery, innovative architecture research, and blameless post-mortems following incidents to drive systemic learning.
• Coach and mentor team members by recognizing their potential, recommending appropriate training, and drawing out subtle connections in network problems from a systems perspective.

Requirements

• 5+ years of related experience with a Bachelor’s degree; or 3+ years with a Master’s degree (or equivalent experience).
• Comprehensive understanding of networking concepts, principles, and protocols, including WiFi, DNS, DHCP, VLANs, VPN, ACLs, Routing, and Firewall Policies.
• Strong proficiency in Infrastructure as Code (IaC) to automate deployment, scaling, and recovery, alongside proficiency in scripting or programming languages to build custom tooling.
• Proven experience with observability tools, utilizing a data-driven approach to define and monitor SLIs/SLOs, and a working knowledge of network device monitoring, alerting, and logging.
• Direct experience working with hardware/software vendors, Internet/WAN connectivity partners, and managing wireless networks.

Skills

• Experience with Juniper/JUNOS switching/routing, Palo Alto Networks NGFWs, and enterprise office build and construction processes is highly desired.

Benefits

• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Flexible spending account.
• Paid leave (including PTO and parental leave).
• Equity (where applicable).
• Bonus opportunities.
• Immersive, in-person onboarding experience.
• Opportunities for mentorship, training, and career growth.
• Collaborative environment that values systemic learning and innovation.

Pay

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between $147,000 USD - $202,400 USD. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location.