Senior Network Operations Engineer

About the Role

11:11 is looking for a Senior Network Operations Engineer to provide 24/7 monitoring, advanced technical support, network design, implementation, and escalation for our global network infrastructure, focusing on 11:11 Systems Connectivity Solutions and Managed Network Solutions. This full-time position reports to the Director of Network Operations and requires a team player with excellent customer service skills, a detail-oriented mindset, and an in-depth technical background as a lead Network Engineer or Network Architect.

Responsibilities

• Engineer, configure, install, maintain, and upgrade Fortinet, Cisco, and Palo Alto next-generation firewall devices for 11:11 customers and internal network infrastructure.
• Manage existing customer-facing networks and plan for network expansion by recommending designs, hardware, and connectivity solutions.
• Develop and review system and network designs to ensure compliance with corporate security policies and best practices.
• Implement and support technology solutions such as SDWAN, MPLS, Wired and Wireless Connectivity (Layer 2 and Layer 3), Firewalls, Routers, Switches, and Load Balancers.
• Provide multi-layered technical support to customers through the Network Operations Center.
• Review and resolve service-impacting anomalies, escalating to appropriate resources or management when necessary.
• Act as an escalation point for customer issues and internal work units.
• Liaise with customers, vendors, and third-party providers for troubleshooting and design sessions.
• Track issues in the Ticketing System and provide timely updates to customers.
• Obtain and maintain technical certifications to enhance knowledge of company products and services.
• Adhere to company policies, data privacy practices, and the Code of Business Ethics.

Qualifications

• Bachelor’s degree in a related field or equivalent 8+ years of related work experience.
• Extensive experience with OSI-based network flow, complex troubleshooting, debug commands, packet captures, and routing/path analysis.
• Extensive experience with Cisco ASA/Firepower, Fortinet FortiGate, Palo Alto Firewalls, Juniper Switches/Routers/Firewalls, and F5 Load Balancers.
• In-depth experience with SD-WAN (FortiGate), Routing Protocols (BGP, OSPF, IS-IS), VMware NSX-V/NSX-T, and MPLS.
• Experience with AWS networking services (VPC, Transit Gateway, VPN, Direct Connect) and Cloudflare services (DNS, CDN, WAF, DDoS protection, Zero Trust/Access, Tunnel).
• Legal eligibility to work in the assigned country without visa sponsorship.

Pay

The base salary for this role ranges from $85,000 to $120,000. Actual pay is based on factors such as skills, experience, certifications, and location. Variable incentives like bonuses may also apply.

Benefits

• Comprehensive healthcare plan options
• Retirement plan with company match
• Life and supplemental insurances
• Paid time off and company holidays
• New Parent Leave
• Wellness programs