Senior National Client Manager

About the Role

The Senior National Client Manager serves as a strategic partner in identifying, pursuing, securing, and maintaining client relationships.

Responsibilities

• Develops and manages a portfolio of National Accounts
• Pursues, builds, maintains, and strengthens client relationships
• Networks with contacts in appropriate professional organizations to gain potential clients and develop intelligence regarding firms' competition
• Partners with other departments to develop and execute strategic growth plans
• Interacts with clients regularly, ensuring consistency and accuracy of customer account deliverables
• Stays current with trends in clients' industries and creates and sustains strong relationships within these industries
• Establishes clear timelines to meet client requirements, anticipates obstacles, and provides solutions
• Identifies business initiatives and improvements
• Supports proposal and pursuit efforts
• Communicates with clients during the pre-project/proposal phase to generate business
• Compiles and provides information in the client database, maintaining accurate and complete customer account information
• Maintains and updates the client database for regional and national accounts to develop leads and target marketing
• Maintains and tracks an active list of all projects being executed for specified national clients
• Collaborates in the creation of marketing/business development plans and budgets specific to national accounts
• Maintains consistent interaction with multiple offices, including principals, directors, managers, and others, to support the marketing strategy for national account growth
• Partners with Account Managers and Executives to maintain and nurture client relationships, manage customer accounts, and achieve sales objectives
• Provides research, data consolidation, and recommendation development for internal reports, process documents, and industry trend reporting
• Creates work plans and meets project deadlines

Requirements

• May require occasional out-of-office visits to other ECS facilities throughout the region
• If driving for, or on behalf of, any ECS subsidiary, a valid driver’s license is required

Qualifications

• Minimum 8 years of related experience
• Education and experience as a technical professional in one of our primary service lines may be considered as related experience
• BS degree in a field related to our service lines
• Ability to prioritize, multi-task, and successfully meet deadlines
• Excellent written and oral communication skills and relationship-building skills
• Proficiency in MS Office and database management
• Proven track record of servicing clients with a high level of satisfaction
• Strong commitment to team-building
• Strong knowledge of our service lines and client needs
• Documented success in managing new opportunities
• Ability to develop positive client relationships with new and existing clients
• Strategic mindset and ability to translate business objectives into actionable plans

ECS Group of Companies (ECS) was founded in 1988 with the goal to raise the standards of professional engineering consulting. Today, we are a leader in geotechnical, construction materials, environmental, and facilities consulting services. We are employee-owned with more than 3,000 employees in 100+ offices and testing facilities coast to coast. ECS is currently ranked #60 in Engineering News-Record’s Top 500 Design Firms (April 2026), #148 in Engineering News-Record’s Top 200 Environmental Firms (October 2025), and #50 in Zweig Group’s Hot Firm List (May 2025). For additional information about ECS, visit: www.ecslimited.com.