Senior Client Manager

About the role

We are seeking a talented individual to join our Region Market Development team and manage a portfolio of large/jumbo client accounts at Mercer. This role will be based in our Washington, DC office and is a hybrid position requiring at least three days a week in the office. You will play a critical role in establishing trusted advisor relationships with our DC, Maryland, and Virginia clients, collaborating with top-tier consulting talent across Mercer’s Practices, and driving revenue growth.

Responsibilities

• Manage a portfolio of large/jumbo client accounts (5,000+ employees), ensuring client satisfaction and addressing escalated issues effectively.
• Grow client revenue by establishing internal and external networks and channels with key buyers while generating new business opportunities.
• Develop and maintain process rigor on business development leads, tracking activities, and driving teams toward success.
• Navigate internal networks to bring together cross-LOB and Marsh McLennan teams to create tailored solutions that meet client needs.
• Collaborate with Mercer consultants and thought leaders to design strategic growth plans and engage C-suite executives in client and prospect organizations.

Requirements

• Minimum of 15 years of experience in a consulting environment, with demonstrated success in client management.
• Strong project management, financial acumen, and communication skills.
• Ability to understand and respond to client business needs, priorities, and industry environments.

Qualifications

• Experience in engaging with C-suite and senior-level executives across HR, Finance, and IT sectors.
• Proven ability to build and expand buyer hubs, enhancing strategic relationships.
• Strong business acumen and a proactive approach to problem-solving and solution architecture.

Benefits

• Professional development opportunities and supportive leadership.
• Inclusive culture with talented colleagues and impactful work.
• Career growth opportunities, health and welfare benefits, tuition assistance, and 401K savings and retirement programs.
• Employee assistance programs and performance-based incentives.

Pay

The applicable base salary range for this role is $212,000 to $318,000. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. This position may also be eligible for performance-based incentives.