Senior Client Manager

About the role

We are seeking a talented individual to join our Region Market Development team and manage a portfolio of large/jumbo client accounts at Marsh People & Investments. This role will be based in either our New York, Norwalk or Morristown offices. You will play a critical role in establishing trusted advisor relationships with our Tri-State clients, working with top-tier consulting talent across Marsh's People & Investments Practices and driving revenue growth. This is a hybrid role that requires working at least three days a week in the office. Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.

Responsibilities

• Manage a portfolio of large/jumbo client accounts (5,000+ employees), ensuring client satisfaction and addressing escalated issues effectively.
• Grow client revenue by establishing internal and external networks and channels with key buyers while generating new business opportunities.
• Develop and maintain process rigor on business development leads, tracking activities, and driving teams toward success.
• Navigate internal networks to bring together cross-LOB and Marsh teams to create tailored solutions that meet client needs.
• Collaborate with Marsh People & Investments consultants and thought leaders to design strategic growth plans and engage C-suite executives in client and prospect organizations.

Requirements

• Minimum of 15 years of experience in a consulting environment, with demonstrated success in client management.
• Strong project management, financial acumen, and communication skills.
• Ability to understand and respond to client business needs, priorities, and industry environments.

Skills

• Experience in engaging with C-suite and senior-level executives across HR, Finance, and IT sectors.
• Proven ability to build and expand buyer hubs, enhancing strategic relationships.
• Strong business acumen and a proactive approach to problem-solving and solution architecture.