Senior Client Manager
How You'll Make An Impact
You will ensure delivery of exceptional service to Gallagher’s clients by actively managing client accounts.
You will participate in branch initiatives and guide our Client Service associates to create a learning environment.
You apply your business insight and strong dedication to service to create depth in our client relationships.
You are the strategic relationship manager and client liaison.
- Lead increasingly complex self-funded accounts while collaborating with senior teammates.
- Seek to recognize a client's day-to-day needs and provide solutions while continuing to manage their annual strategy.
- Share market expertise with clients and keep them well-informed of compliance-related issues.
- "Cross-solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.).
- Champion Gallagher resources and tools to maximize efficiency in managing client deliverables.
- Support the employee benefits Client Service Cycle to ensure a seamless renewal process.
You guide, develop, and mentor new hires, account management, and team resources.
You prioritize workflow and ensure accountability in both internal and external partnerships.
You align yourself with the account management team to ensure compliance with local and corporate standards.
You complete internal professional development programs to gain an understanding of the insurance industry and GBS processes.
We ask our team to exemplify the highest ethical standards, promote ethical behavior, and uphold The Gallagher Way.
What skills will make me successful in this role?
- You possess strong communication skills that will allow you to build professional relationships with our business partners.
- We are a collaborative team and look for teammates who understand the importance of deadlines and are open to constructive feedback.
- Demonstrating a high level of professionalism in all interactions.
- Take action to influence events, achieve team goals, and retain clients.
- Adaptable and remain composed in an environment that requires balancing multiple priorities in any given day.
- Actively seek to develop your professional skills and improve efficiency and productivity.
- Love to generate new and practical ideas and aim to continuously improve.
- A desire to learn Gallagher’s tools, systems, and shared resources.
About You
- Bachelor's degree with 5+ years client service and/or claims management experience - OR - High School degree/GED with 10+ years client service and/or claims management experience.
- Adequately licensed - Life & Health.
- Able and willing to travel approximately 25% of the time.
Compensation And Benefits
Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact
About Gallagher
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Equal Opportunity Employer
At Gallagher, we are committed to building a diverse and inclusive workplace. We are an equal opportunity employer and welcome applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.