Senior Client Manager

About the role

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. As a Senior Client Manager in Employee Benefits, you’ll play a key role in delivering tailored solutions that make a real difference to our clients and their employees. You’ll join a team that values collaboration, innovation, and integrity, all while championing "The Gallagher Way."

Responsibilities

• Manage a portfolio of accounts, ensuring clients receive exceptional service and solutions that meet their unique needs.
• Lead renewal processes, working closely with clients to deliver timely, high-quality outcomes.
• Build strong relationships with clients and internal teams to secure existing business and identify opportunities to expand services.
• Contribute directly to client satisfaction, retention, and the growth of our business.

Requirements

• Bachelor's degree with 5+ years client service and/or claims management experience or High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.

Qualifications

• Experience managing clients in employee benefits or a related field.
• Strong communication skills to explain complex ideas simply and clearly.
• A proactive approach to solving problems and delivering results.
• Ability to build and maintain trusted relationships with clients and colleagues.
• Commitment to ethical practices and doing business the right way.

Skills

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Preferred Qualifications

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support your well-being.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.
• The opportunity to do meaningful work with global reach and local impact.

For more information, visit our Benefits page.